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Recent Articles

What Are Help Desk Mission and Vision Statements?

Imagine your employees coming to work each day full of purpose and with a strong belief in your company’s values. They strongly relate to the good that your brand brings to the world and think they have found the most valuable thing – “meaning in life”.  Sounds like a Disney movie, right? Well, it can...
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10 Help Desk Response Templates to Save Time

The best inventions in life are often small but make a HUGE impact. Think of a matchstick, paperclips, or in the modern world – help desk response templates.  Yes, templates have made the world a better place for customer service representatives. Instead of stressfully typing the same response a million times over, they can use...
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10 Best Email Management Software

A majority of businesses are searching for the best email management software. But what can be the possible reasons?  We all know that as your company grows, emails can flood your inbox and cause a tsunami of problems. Important emails get missed, your team sends out multiple responses to a single email, conversations lack meaning....
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Top 10 GrooveHQ Alternatives for 2021

GrooveHQ is a simple customer service tool that is built around customer email management. Features such as shared inbox, internal collaboration, and reports make this tool a good bet.  But why are so many users already looking for the right GrooveHQ alternatives?  GrooveHQ is designed for small customer service teams. Don’t be surprised if it...
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Top 10 Freshservice Alternatives for 2021

Are you looking for the right Freshservice alternatives? In that case, you have come to the right place.  Freshservice is one of the most renowned service desk solutions that can help your business manage IT support services with ease. But, as they say, nothing is perfect.  Right from expensive pricing plans to complicated features and...
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Top 10 HelpDesk Alternatives for 2021

HelpDesk is an easy-to-use customer support tool that does not cost a fortune. But does a low price point mean high quality? Not always!  Although HelpDesk users love its affordable pricing, they are still upset. While some complain of the lack of important features such as social media support, customer satisfaction surveys, etc., others feel...
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10 Benefits of Help Desk Software & Ticketing System

Customer interactions with your brand continue even after you make a sale. Right from the time a prospect visits your website to the time they need assistance even after years of making a purchase, your brand needs to be available.  But can you really care for your customers when your agents have no idea how...
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10 Important Customer Satisfaction Metrics to Target in 2021

Have you ever heard any business say that customer satisfaction is not important to them? Probably not!  A lot of contemporary businesses assume the importance of customer satisfaction but get clueless when you ask them a single question, “So how do you measure customer satisfaction?” If you are also sailing on the same boat and...
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Top 10 Vision Helpdesk Alternatives & Competitors 2021

For most businesses that are looking to improve their customer service efforts, Vision Helpdesk has a lot to offer. Features such as internal collaboration, ticket-based billing, time tracking, SLA management, etc. make this tool a great option.  Moreover, to cater to different businesses with different requirements, Vision Helpdesk has made its help desk available in...
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Voice of Customer: How to Boost Your Business With VoC Data

Do you wonder why some customers stick with you for years, while others leave you midway? Well, customers are giving you hints all along. In fact, 56% of consumers around the globe believe that companies need to take necessary action on the feedback provided by them.  Your customers have a lot to say. The only...
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