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Last modified: April 2, 2021

What Is an Enterprise Help Desk & Why Do You Need One?

Even a day-old startup wants to grow its operations and become a multi-million dollar brand. But as you look to grow your business, do things get easier? Not really!   With a big business comes big responsibilities and even bigger challenges.  Enterprise organizations often struggle to meet user expectations. In addition to hundreds of customer complaints,...
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Last modified: March 25, 2021

What Is An Omnichannel Customer Experience? Benefits + Examples

Over the last few years, there has been a lot of buzz around the term “omnichannel”. So much so that you will hear almost every business make big claims that they offer “omnichannel services”. But as fancy as it might sound, what does omnichannel really mean? And how is it any different from multichannel? Omnichannel...
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Last modified: March 24, 2021

15 Best Shared Inbox Tools to Manage Team Email

Successful entrepreneurs and leaders know one secret- Traditional email platforms are not designed for teamwork.  They completely ignore team goals and preferences, do not allow internal collaboration, and make tracking emails far from easy, thus resulting in an inefficient process. This hurts both- your customers and your team’s morale. However, the addition of shared inbox...
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Last modified: March 22, 2021

11 Best IT Ticketing Systems to Manage IT Support Requests Like a Pro

As modern businesses add more and more technology to their day-to-day operations, the need to offer reliable IT support has become paramount.  Originally introduced to replace spreadsheets and assist support professionals in addressing user concerns, IT ticketing systems are now the backbone of many support operations around the world. With features such as Artificial Intelligence,...
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Last modified: March 24, 2021

Top 10 Help Scout Alternatives for 2021

Help Scout has become a popular name in the current help desk industry.  The tool comes across as an all-in-one customer service platform that helps you meet rising customer expectations and get productive teams. Features such as in-app messaging, keyboard shortcuts, shared inbox, etc. make it a promising ticketing software. But if you look closely,...
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Last modified: March 23, 2021

Top 10 osTicket Alternatives for 2021

osTicket is a renowned ticketing system built to improve your customer service and experience. With this platform, customer service teams can create custom ticket queues, configure help topics, route tickets to the right agents, and create an extensive customer portal for happy customers.  But let’s call a spade a spade- osTicket is not the perfect...
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Last modified: March 24, 2021

11 Best Email Ticketing Systems that Every Business Should Know in 2021

Are innumerable support emails choking your inbox? Is it hard to manage and prioritize customer conversations? Does team collaboration lead to more chaos than order? If you answered yes, it might be the right time to invest in the best email ticketing system. An email ticketing tool can help you manage your email support traffic,...
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Last modified: March 12, 2021

10 Most Common Help Desk Problems & How to Solve Them

No matter if you run a small online store or a large multinational business, you are bound to receive problems from your employees as well as customers. However, the “real problem” starts when your help desk is bombarded with innumerable issues, and things seem to spiral out of control.  The good news is that most...
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Last modified: April 2, 2021

Retail Customer Service Tips & Examples Every Retail Business Needs to Know

Have you ever tried shooting a 3-pointer in a basketball game, that too at the last minute while everyone is counting on you? Now, imagine doing the same while riding a bicycle with your eyes closed.  In a very similar fashion, the world of retail customer service is not easy and it’s definitely not for...
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