Help Desk Blog Page

Popular Articles

10 Important Customer Satisfaction Metrics to Target in 2024
10 Important Customer Satisfaction Metrics to Target in 2024
How to Implement a Perfect IT Ticketing System
How to Implement a Perfect IT Ticketing System
15 Best Help Desk Practices & Principles for 2024
15 Best Help Desk Practices & Principles for 2024
What is Automated Ticket Routing? Benefits, Steps & More
What is Automated Ticket Routing? Benefits, Steps & More
What Is Help Desk Software?
What Is Help Desk Software?
Customer Complaint Management System with AI
Customer Complaint Management System with AI
Ticket Escalation Process: 10 Tips to Manage Them Better
Ticket Escalation Process: 10 Tips to Manage Them Better
What is a Ticket Management System?
What is a Ticket Management System?
10 Post-Purchase Customer Experience Tips with Real Examples
10 Post-Purchase Customer Experience Tips with Real Examples
How to Build an Effective Complaint Management Strategy

How to Build an Effective Complaint Management Strategy

Things break, employees lose their cool, and products never reach on time – leading to thousands of customer complaints.  When dealing with angry and complaining customers, agents have to walk on eggshells. A single mistake, and you can lose them forever. So what can you do to bring the smile back on your customers’ faces? ...
Read More
10 Templates to Write the Best Apology Emails to Customers

10 Templates to Write the Best Apology Emails to Customers

“We are sorry!” These three golden words can probably save a customer relationship. But in most cases, they are simply not enough. How do you ensure your apology travels from your email and reaches straight to the customer’s heart?  Writing apology emails to customers is a popular practice when something goes wrong. But most businesses...
Read More
Top 10 Ticketing System Best Practices & Tips

Top 10 Ticketing System Best Practices & Tips

Are you struggling to manage an influx of support tickets? When tickets slip through the cracks, customers get frustrated and raise more tickets – leading to a snowball effect.  No matter which help desk ticketing system you use, it’s important to gain complete control of it before things seem to spiral out of control.  With...
Read More
Top 10 ServiceNow Alternatives & Competitors in 2024

Top 10 ServiceNow Alternatives & Competitors in 2024

Are you searching for top rated ServiceNow alternatives? You have come to the right place.  ServiceNow is a popular ITSM tool that is used by businesses across the globe to track IT incidents, requests, problems, and assets. With this tool on board, you can expect powerful features such as incident management, virtual agents, knowledge management,...
Read More
Support, Engage & Retain Employees With HR Help Desk Software

Support, Engage & Retain Employees With HR Help Desk Software

Hiring and onboarding staff in today’s market is tough enough. Add to that the pressure of meeting employee expectations when it comes to internal support.  Supporting tens or hundreds of employees is not easy.  For an HR professional, life isn’t a smooth sail. One moment you are explaining leave policies to new recruits, the next,...
Read More
16 Best Help Desk Ticketing System + Tools in 2024 : Top Software List Comparison Guide

16 Best Help Desk Ticketing System + Tools in 2024 : Top Software List Comparison Guide

The best help desk ticketing system can help you blend empathetic human support with powerful automation technology. With the right ticketing system, you can convert customer requests into unique tickets, track their complete lifecycle, automate repetitive tasks, and encourage self-service to enhance the support experience.  Let’s say your customer service heroes are great at personalizing...
Read More
How to Manage an Internal Help Desk for Productive Employees

How to Manage an Internal Help Desk for Productive Employees

Do you often feel your company focuses more on customers than the people who actually work there and do the “hard work”? You are not alone.  With rising competition, volatile markets, and ever-changing consumer behavior, businesses have a lot on their plates. Amidst this chaos, the need to focus on the well-being of employees and...
Read More
8 Ways Artificial Intelligence Can Improve Help Desk Management

8 Ways Artificial Intelligence Can Improve Help Desk Management

Is your help desk team looking to achieve more with less? If you answered yes, you have probably considered Artificial Intelligence (AI) as a solution.  As more and more customers demand assistance that is highly personalized, easily navigable and provides quick resolution, businesses are showing keen interest in learning how AI improves help desk management. ...
Read More
8 Strategies to Implement ITSM Automation for Delightful IT Support

8 Strategies to Implement ITSM Automation for Delightful IT Support

Automation technologies that seemed impossible some years ago are a reality in today’s world. Modern IT teams are no longer dependent on slow and sluggish manual processes – thanks to ITSM automation.  With IT Service Management automation, you can speed up the incident management process, reduce errors, and address IT issues before they bring your...
Read More
10 Common Customer Service Problems and How to Resolve Them

10 Common Customer Service Problems and How to Resolve Them

Customer. Vendor. Seller. Buyer. All of them have been around since the concept of commerce started. Fast forward to 2020. Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated.  And rightfully so.  It only takes one bad experience...
Read More