ProProfs Help Desk Software Blog

30 Customer Service Tips for Delightful Customer Experiences

From a Fortune 500 company to a day-old startup, almost every business is searching for the best customer service tips. But what can be the possible reason? It needs no mention that buyers love excellent customer service. Think about it, haven’t you returned to a company that treated you well and gave importance to your...

Why Help Desk Software is Important for Your Business

Customer service is the driving force for any business. You may have a great product and the best marketing team, but you can still struggle while reaching out to your target audience or retaining current customers. Wondering why? Lack of required resources in your arsenal can cause this struggle. Did you know that 32% of...

10 Ways to Improve Customer Experience on E-commerce Website

As modern customers demand more options, competitive pricing, and ease of shopping, the retail landscape is changing fast. But, despite the rise in online shopping, brands are in a crisis. E-commerce entrepreneurs have to deal with rising customer churn, cart abandonment rates, and diminishing traffic and repeat purchase rates. As a solution, you can look...

Top Ways to Improve Customer Service in Healthcare

Patients today make healthcare decisions based on customer service, accessibility, and cost. In fact, they need self-service access to healthcare-related content and demand a friction-less appointment scheduling process. Amidst rising patient expectations, Improving customer service in healthcare is a sure-shot way to touch the hearts of your patients. Healthcare organizations need to raise their performance...

8 Ways to Excel at Customer Service Team Collaboration

Many people think that customer service is an individual sprint. In reality, it’s a relay race. While most agents can answer a customer question on their own, you need a collaborative effort if you want to identify and fix the problem once and for all. When you encourage customer service teamwork and collaboration, you can...

Creating a Customer Centric Culture with Shep Hyken

We at ProProfs bring to our readers a thought-provoking conversation we had with Shep Hyken, the Customer Service and Experience Expert. He is the Chief Amazement Officer of Shepard Presentations. A bestselling author featured on the New York Times and Wall Street Journal, he has been inducted into the National Speakers Association Hall of Fame...

How to Shorten your Customer Support Queues

Isn’t it overwhelming to see a backlog of customer emails when you log in every day? Don’t you want to manage and reduce queue time? If yes, it’s high time you make a few prudent decisions regarding your support ticket handling best practices. More than ever, it is critical to offer exceptional service to your...

5 Must-Have Features of a Good Ticketing System

Are you proud of your customer service? Do you always have happy customers? Are your agents not overloaded with piles of tickets demanding immediate resolution? If your answers to these questions are a “No”, it is high time you employ in your business – a customer support tool, such as help desk ticketing software. Operational...

Top 5 Reasons You Need a Help Desk Software for Your Business

Gone are the days when companies could ignore the value of customer support. Customers today are highly demanding and look for instant help. They hate to wait when they have to get their problems resolved. Humans in your customer support team are increasingly finding it difficult to delight your customers. This is why you need...

Customer Lifecycle Management 101: Everything Your Business Needs to Know

I wandered everywhere, through shops and malls wide. Guess who will get my money? The Brand that stays by my side. – Sincerely, Your Future Customer Contemporary entrepreneurs are always engaged in a tug of war, believing that the...

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