ProProfs Help Desk Software Blog

Customer Success vs. Customer Experience: 5 Key Differences

Do you feel a sense of confusion around the terms customer success vs. customer experience? You are not alone. Business terminologies can seem greek to most people. But understanding the smallest of differences between important terms can help you become a customer-centric brand. The quality of both customer success and customer experience can help you...

HR Ticketing System: Definition, Benefits & Use Cases

Human resource professionals are considered the unsung heroes of any organization. But increasing attrition rates, employee expectations, and hiring challenges have put these heroes in deep water. So what can you do to support those who support your valuable employees? An HR ticketing system can help your team rise above hundreds of paper resumes and...

How to Use Customer Pain Points to Improve Business Processes

If you look closely, you will find that all great inventions were born out of pain points. The pain of commuting on land was solved by aviation technology; real-time communication was made a reality via the internet. Similarly, for 21st-century entrepreneurs to create everlasting products and woo a wider audience, they need to address customer...

Service Request Management Guide: Everything You Need to Know

IT support teams are always dealing with end-user complaints, inquiries, and service requests. But can you really delight end-users if you don’t know how to differentiate between them? When you run a business, service requests can come in from all directions. While an employee requests for a new laptop to be issued to them, hundreds...

10 Customer Complaint Response Templates that Work Like a Charm

Wouldn’t it be great if your favorite brands never made a mistake? Sadly, we don’t live in a perfect world. Think of any Fortune100 companies (Apple, Disney, Amazon), and you will see they have one thing in common – they still receive customer complaints. If complaints are so mainstream, how do you handle them without...

10 Best Front Alternatives for 2024

Front might be a great shared inbox tool, but it just doesn’t qualify as a full-fledged help desk solution. I found the software to be quite expensive, and on top of that, it misses out on some must-have features, such as chatbots and a knowledge base. If you share the same ordeal, don’t worry. Thankfully,...

10 Factors Google Workspace Users Must Consider Before Choosing a Help Desk

Does your team use Google Workspace for customer service? We assume you are not happy. Google Workspace is a great platform for managing internal communication and collaboration. But, many support heroes and industry experts feel it isn’t designed for growing customer service teams. Hence, the search for Google apps help desk makes great sense. Here...

Freshdesk vs. Help Scout: Which Help Desk Should You Choose?

If you are on the hunt for the best help desk software, chances are you must have come across two software giants – Freshdesk and Help Scout. While both tools are popular in the industry, they are still unique in their own ways. So between the battle of Freshdesk vs. Help Scout, which one has...

What Is a Cloud-Based Help Desk & 10 Advantages to Expect

‘Moving to the Cloud’ has become a popular strategy most businesses embrace. With more and more brands seeking cost-effective and efficient ways to manage customer service processes, the demand for cloud-based help desk systems has been on the rise. Implementing a cloud-based ticketing system can prove to be just the right move for your team....

How to Track Customer Requests: Tips & Best Practices

Put yourself in the customer’s shoes for a second. Imagine you share a request with your favorite brand. What are your expectations? You want your request to be a priority, right? This is true for every customer – they want their requests to be taken seriously. And for business owners, the only way to delight...

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