ProProfs Help Desk Software Blog

30+ Empathy Statements for Customer Service

Customer service gurus and experts are all talking about using empathy statements. But is it really that simple? In the field of customer service, no news is good news. Every day you deal with hundreds of complaints and angry customers who are ready to pounce on you like a cheetah on a gazelle. Amidst such...

Zendesk vs Salesforce Comparison: Which Help Desk Should You Choose?

Zendesk vs. Salesforce is a common dilemma that most entrepreneurs and customer service managers face. On one hand, they are attracted by the powerful features of Zendesk, and on the other hand, they find Salesforce as a complete brand. So between Zendesk and Salesforce Service Cloud, which help desk software deserves your time and money? ...

Help Desk Checklist for Seamless Customer Experience

When you are setting up a new system in place, it is alright not to know which factors to consider. It is natural for multiple questions to pop inside your head – “Which channels should we choose? How do we automate tasks? What metrics should we target for better results?” Making the most of your...

20+ Best Customer Communication Tools for 2024

Businesses are investing so much time, money, and effort in talking to customers. But why do customers find the mere thought of contacting a business painful? The truth is that communication is an ongoing process and works for those who work at it. You don’t need an encyclopedia-sized guide to master the art of communications....

ITIL Best Practices for a Better Customer Experience

The introduction of artificial intelligence, smartphones, and other digital devices has revolutionized how people interact using information and technology. Amidst such rapid changes, how do you improve your IT services while ensuring a better customer experience? Well, ITIL best practices can help you set the right foundation! The ITIL best practice framework can help you...

Freshdesk vs. Zoho Desk: Which Help Desk Should You Choose?

As customer support becomes more and more complicated, the demand for the best help desk software is at an all-time high. Among hundreds of tools in the market, the competition is stiff between two dominant players — Freshdesk vs. Zoho Desk. Since both these tools offer identical features and come at a similar price point,...

Top 10 Hiver Alternatives & Competitors for 2024

Hiver is an easy-to-use and affordable tool that allows teams to get started quickly. I used Hiver right inside my Gmail inbox and loved the familiar interface. But there is more to the story! Hiver is a Gmail-only tool, meaning that it will not work if you use any other email client. No wonder many...

10 New Customer Welcome Email Templates

Making your customers feel welcome is an important component of a positive customer experience. After all, every new customer wants to be the center of your attention. To welcome your customers with a bang, you don’t have to blow horns. Sometimes, a new customer welcome email template can do the job perfectly. With a well-designed...

20 Ways to Improve Customer Support and Delight Customers

Every business out there wants to improve customer support after they have made some serious blunders that cost them their customers. Think of situations where customers were ignored as soon as they entered your store, or perhaps they were made to press X, Y, Z buttons and still could not connect to a human agent. ...

Omnichannel Retail: Ultimate Guide To Retail in 2024

Here’s a question for you: how are you staying relevant in the 21st century? You might say “social media” or “TikTok.” But while these are excellent platforms to use, they aren’t your only option. Enter omnichannel retailing. Leveraging omnichannel retail allows you to develop a unique understanding of your customers, move seamlessly between sales channels,...

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