Help Desk Blog Page

Popular Articles

10 Important Customer Satisfaction Metrics to Target in 2024
10 Important Customer Satisfaction Metrics to Target in 2024
How to Implement a Perfect IT Ticketing System
How to Implement a Perfect IT Ticketing System
15 Best Help Desk Practices & Principles for 2024
15 Best Help Desk Practices & Principles for 2024
What is Automated Ticket Routing? Benefits, Steps & More
What is Automated Ticket Routing? Benefits, Steps & More
What Is Help Desk Software?
What Is Help Desk Software?
Customer Complaint Management System with AI
Customer Complaint Management System with AI
Ticket Escalation Process: 10 Tips to Manage Them Better
Ticket Escalation Process: 10 Tips to Manage Them Better
What is a Ticket Management System?
What is a Ticket Management System?
10 Post-Purchase Customer Experience Tips with Real Examples
10 Post-Purchase Customer Experience Tips with Real Examples
15 Help Desk Metrics to Improve Customer Support

15 Help Desk Metrics to Improve Customer Support

Every business wants to delight customers with out-of-the-box service experiences.  But if you don’t know your numbers or don’t have the right data up your sleeves, can you really measure or improve your customer service performance?   Whether you are a decade-old business or have a newly formed customer support department, you must consistently track the...
Read More
7 Reasons Why Your Business Should Start Using a Shared Inbox

7 Reasons Why Your Business Should Start Using a Shared Inbox

How many times have you lost your temper when contacting a customer support agent? Lost count, haven’t you? Well, according to recent studies, 75% of customers agree that it takes ages to connect with a live agent. The study also reported that a majority of Americans didn’t go through with an online purchase due to...
Read More
How Tracking Customer Analytics & Experience Can Help Increase Sales

How Tracking Customer Analytics & Experience Can Help Increase Sales

What is Customer Analytics? Simply put, customer analytics is the process and technology that organizes and interprets gathered data to reflect the demographics, actions, and habits of your customers. This data can provide unique, actionable insights that can transform the way you run your sales, marketing, and customer service departments. It can impact your entire...
Read More