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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & CX Specialists |

ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

7 Best Zendesk Alternatives & Competitors in 2026 (Compared)

Written by , Customer Service & CX Specialists Updated: 17 Aug, 2026
If you’re comparing Zendesk alternatives, you’re probably running into one of two walls: the per-agent bill keeps climbing every time you add a channel or an AI add-on, or you just want a help desk that feels lighter than an enterprise contact center suite. Either way, you’re in the right place. Zendesk is a genuinely...
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Enterprise Help Desk: Guide, Benefits & Key Features

Written by , Customer Service & CX Specialists Updated: 2 Feb, 2026
Even a day-old startup wants to grow its operations and become a multi-million dollar brand. But as you look to grow your business, do things get easier? Not really!   With a big business comes big responsibilities and even bigger challenges.  Enterprise organizations often struggle to meet user expectations. In addition to hundreds of customer complaints,...
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Top 10 osTicket Alternatives & Competitors for 2026

Written by , Customer Service & CX Specialists Updated: 17 Aug, 2026
If your requirements have outgrown osTicket, it’s not unusual. I have been there too, I understand osTicket is a renowned open-source ticketing system built to manage customer support inquiries and tickets, ultimately improving your customer service and experience. But after using the tool myself, I was hit by many roadblocks — an outdated and clunky...
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10 Most Common Help Desk Problems & How to Solve Them

Written by , Customer Service & CX Specialists Updated: 25 Jan, 2026
No matter if you run a small online store or a large multinational business, you are bound to receive problems from your employees as well as customers. However, the “real problem” starts when your help desk is bombarded with innumerable issues, and things seem to spiral out of control.  The good news is that most...
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Difference Between Incident and Service Request: Definitions, Examples & Benefits

Written by , Customer Service & CX Specialists Updated: 17 Jun, 2026
In the world of IT support and service desk, even the most commonly used terminology can leave anyone scratching their heads.  When we focus on two such terms-  incident vs service request, we soon realize that there is a very fine line that separates them both.  But why should your business care? Is the difference...
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Reduce Your Help Desk Calls With 10 Proven Strategies

Written by , Customer Service & CX Specialists Updated: 2 Feb, 2026
We all are familiar with that comforting voice greeting us and telling us- “I’m here to help you. I will surely find a way to resolve your issue.”  Customers simply love phone support. A good reason why the phone remains the most preferred channel for customers is that it shows great potential for empathy. After...
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What Is The Difference Between Help Desk And Desktop Support?

Written by , Customer Service & CX Specialists Updated: 17 Oct, 2025
Technical jargon has always been a nightmare even for technical experts, let alone entrepreneurs.  In order to prepare a robust support strategy, you need to clearly define the roles and functions of your teams as well as processes. However, a real problem begins when your business starts using two different terms such as help desk...
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