ProProfs Editorial Team

As an entrepreneur, you must have got that sinking feeling when nothing goes your way and a huge question mark looms on the survival of your business?  Well, this feeling pretty much sums up this year for most businesses.  However, the good news is that dark clouds always clear away and the sun shines bright...

Are you looking for tips to increase customer service productivity?  Well, you are not alone! Modern customer service teams have more tasks on their plates than they can manage. There are ticket backlogs running in triple digits, infuriated customers who want their problems to be resolved first, and of course, countless social media mentions.  Amidst...

Just like an architect is dependent on a blueprint for developing timeless buildings, your CX team is dependent on a good customer experience strategy to delight customers. 

Imagine you walk into a customer service team meeting and you hear the manager say- “How are we performing? How many issues are we resolving daily? I need the numbers. Give me Data, Data, Data!”  And you think to yourself …  But why? Why data? Aren’t customer service professionals just supposed to have people skills...