ProProfs Editorial Team

The amount of data that we are generating can blow anyone’s mind.  Every single day, quintillion bytes of data is generated. To get things into perspective, quintillion has 18 ZEROS. (still proud of your phone memory?) Modern customer service teams are no different. They have become data factories that are pumping out information at a...

Santa brings presents for people but problems for customer service reps. Well, it is that time of the year when people shop till they drop and customer service volume sees a sharp rise.  More than $40 Billion dollar worth of items bought online during this year’s holiday season will be returned to stores.  Amidst all...

Good products and services are not enough to wow your customers and retain them in the long term. You need to go beyond that and form meaningful connections with your customers to retain them and turn them into loyal brand advocates.  But, how can you do that? An important factor in building lasting customer relationships...

As an entrepreneur, you must have got that sinking feeling when nothing goes your way and a huge question mark looms on the survival of your business?  Well, this feeling pretty much sums up 2020 for most businesses.  However, the good news is that dark clouds always clear away and the sun shines bright again. ...

Are you looking for tips to increase customer service productivity?  Well, you are not alone! Modern customer service teams have more tasks on their plates than they can manage. There are ticket backlogs running in triple digits, infuriated customers who want their problems to be resolved first, and of course, countless social media mentions.  Amidst...

Just like an architect is dependent on a blueprint for developing timeless buildings, your CX team is dependent on a good customer experience strategy to delight customers.  There is no doubt that customer experience has become the new brand differentiator. There are businesses spending billions of dollars to craft the right strategies that help them...