ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: June 25, 2024

What is an Enterprise Help Desk Software & Why Do You Need One for Your Business?

Even a day-old startup wants to grow its operations and become a multi-million dollar brand. But as you look to grow your business, do things get easier? Not really! With a big business comes big responsibilities and even bigger challenges. Enterprise organizations often struggle to meet user expectations. In addition to hundreds of customer complaints,...

Last modified: September 6, 2024

15 Best IT Ticketing System Software to Manage IT Support Like a Pro in 2024

As modern businesses add more and more technology to their day-to-day operations, the need to offer reliable IT support has become paramount. Originally introduced to replace spreadsheets and assist support professionals in addressing user concerns, the best IT ticketing system software are now the backbone of many support operations around the world. With features such...

Last modified: July 23, 2024

Top 10 Help Scout Alternatives for Businesses in 2024

Help Scout has become a popular name in the current help desk industry. The tool comes across as an all-in-one customer service platform that helps you meet rising customer expectations and get productive teams. Features such as in-app messaging, keyboard shortcuts, shared inbox, etc. make it a promising ticketing software but their are some drawbacks because...

Last modified: May 8, 2024

Top 10 osTicket Alternatives & Competitors for 2024

If your requirements have outgrown osTicket, it’s not unusual. I have been there too, I understand osTicket is a renowned open-source ticketing system built to manage customer support inquiries and tickets, ultimately improving your customer service and experience. But after using the tool myself, I was hit by many roadblocks — an outdated and clunky...

Last modified: April 19, 2024

10 Most Common Help Desk Problems & How to Solve Them

No matter if you run a small online store or a large multinational business, you are bound to receive problems from your employees as well as customers. However, the “real problem” starts when your help desk is bombarded with innumerable issues, and things seem to spiral out of control. The good news is that most...

Last modified: June 27, 2024

Retail Customer Service Tips & Examples Every Retail Business Needs to Know

Have you ever tried shooting a 3-pointer in a basketball game, that too at the last minute while everyone is counting on you? Now, imagine doing the same while riding a bicycle with your eyes closed. In a very similar fashion, the world of retail customer service is not easy and it’s definitely not for...

Last modified: July 5, 2024

Incident VS Service Request: Understanding the Difference With the Help of Examples

In the world of IT support and service desk, even the most commonly used terminology can leave anyone scratching their heads. When we focus on two such terms- incident vs service request, we soon realize that there is a very fine line that separates them both. But why should your business care? Is the difference...

Last modified: August 23, 2024

Reduce Your Help Desk Calls in 10 Easy Ways

We all are familiar with that comforting voice greeting us and telling us- “I’m here to help you. I will surely find a way to resolve your issue.” Customers simply love phone support. A good reason why the phone remains the most preferred channel for customers is that it shows great potential for empathy. After...

Last modified: July 5, 2024

Personalized Customer Experience: What, How, and Why

There is this thing about contemporary customers- they have changed. A lot! They no longer want to settle for generic products or experiences and rather want everything to resonate with their personal tastes. But with your customer base growing into leaps and bounds, how do you craft a unique, personalized customer experience for everyone, every...

Last modified: June 25, 2024

What Is The Difference Between Help Desk And Desktop Support?

Technical jargon has always been a nightmare even for technical experts, let alone entrepreneurs. In order to prepare a robust support strategy, you need to clearly define the roles and functions of your teams as well as processes. However, a real problem begins when your business starts using two different terms such as help desk...