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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & CX Specialists |

ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

50 Help Desk Statistics You Need to Know in 2025

Written by , Customer Service & CX Specialists Updated: 15 Oct, 2025
If you think the answer to meeting the ever-growing customer expectations is limited to a low price or a fantastic product, think again. Customer service has become a key player when it comes to offering a wholesome experience to customers. Within the last decade, how businesses assist their customers has undergone a complete revolution.  From...
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Ecommerce Customer Service: Top 10 Best Practices for 2025

Written by , Customer Service & CX Specialists Updated: 21 Oct, 2025
“Let’s go shopping!” Just a decade ago, when someone said these three magical words, they usually had plans to go out. They wandered in and out of every retail store, tried and tested new products, and returned home with tired eyes and a dozen shopping bags. Today, you can do the same thing while you...
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10 Service Desk Automation Ideas that Boost Performance and Quality

Written by , Customer Service & CX Specialists Updated: 15 Oct, 2025
When you are a small startup, manually tracking the work of your small customer service team is still doable. But, what happens when your team grows and hundreds of customers come running in with their problems? Managing your service desk software manually is not only cumbersome and time-consuming but can also bring human errors into...
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How to Implement a IT Ticketing System in 7 Easy Steps

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 15 Oct, 2025
An IT ticketing system manages all incoming IT-related requests from both customers as well as other departments in a company. It is designed to convert every support request into a unique ticket and makes the support process easier through ticket management, improved collaboration, automation, and other features.  Let’s quickly look at what more you can...
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Strategies for Handling the Help Desk: 10 Expert Tips for Success

Written by , Customer Service & CX Specialists Updated: 15 Oct, 2025
In today’s competitive business landscape there is no place for mediocre customer service. To be the best business, you simply need to offer the best service.  54% of all consumers globally say they have higher customer service expectations than they did just one year ago. Therefore, to match this unprecedented surge in customer expectations, many...
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How to Improve Customer Service Desk Performance

Written by , Customer Service & CX Specialists Updated: 21 Feb, 2025
Development, sales, design, and marketing teams need to put their best foot forward to keep your business moving forward. However, all their efforts can go down the drain if customers are unhappy with your service.  So here is the big question – how do you improve customer service desk process to create an army of...
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Personalized Customer Experience: Tips, Examples & Benefits

Written by , Customer Service & CX Specialists Updated: 17 Oct, 2025
The amount of data that we are generating can blow anyone’s mind.  Every single day, quintillion bytes of data is generated. To get things into perspective, quintillion has 18 ZEROS. (still proud of your phone memory?) Modern customer service teams are no different. They have become data factories that are pumping out information at a...
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10 Tips for Handling Customer Service During the Holidays

Written by , Customer Service & CX Specialists Updated: 1 Aug, 2025
Santa brings presents for people but problems for customer service reps. Well, it is that time of the year when people shop till they drop and customer service volume sees a sharp rise.  More than $40 Billion dollar worth of items bought online during this year’s holiday season will be returned to stores.  Amidst all...
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