ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: July 23, 2024

What Is IT Service Desk? Types, Benefits & Best Practices

Technology is no more limited to Sci-Fi movies. Just look around yourself, and you will find you are surrounded more by technology- your computer, smartphone, internet, etc., than actual human beings. One great gift of technology has been Information technology- or IT as we normally call it. The fabric of modern businesses is connected by...

Last modified: July 5, 2024

Top Benefits of Customer Service Reports

Imagine you walk into a customer service team meeting and you hear the manager say- “How are we performing? How many issues are we resolving daily? I need the numbers. Give me Data, Data, Data!” And you think to yourself … But why? Why data? Aren’t customer service professionals just supposed to have people skills...

Last modified: July 5, 2024

How a Collaborative Inbox Can Improve Your Customer Support Process

In the pre-email era, people had to write letters, wait for them to get delivered, and then wait again for days to get a response. Soon came the Internet, and the rest is history! Earlier, what took days or weeks, can now be achieved in a matter of seconds. Awesome! However, email-arguably one of the...

Last modified: July 5, 2024

SaaS Churn Rate: How to Prevent Churn for Your SaaS Company

Do you know what corporate mega-giants like Microsoft, Adobe, and Google have in common? Besides, being worth billions of dollars, they all operate on the same ‘software as a service’ (SaaS) model. However, surprisingly enough, not every SaaS company has been able to hit the jackpot. The reason? Customer churn beyond control. SaaS businesses out...

Last modified: July 5, 2024

How to Build a Customer-Centric Culture for Your Business

You’ve most likely heard people repeat the ‘customer is king’ mantra in the past. Well, there’s an obvious reason for this. Customer-centric companies are 60% more profitable than companies that don’t focus enough on customers. Customer needs determine how, when, and where a business operates. If your customers prefer online shopping, you need an online...

Last modified: July 30, 2024

Customer Portal: Benefits, Features & Why You Need One Today

Customer service experts have been trying to decode customer empowerment for a good number of years. In their quest, they have realized that just putting a human agent in the middle-ground to solve customer issues is not good enough. The obvious question is – What leads to customer empowerment in its true essence? To put...

Last modified: May 8, 2024

Proactive VS Reactive Customer Service: Which One Should You Choose?

Traditionally, the customer service industry revolved around the idea of waiting for a customer to encounter a problem and then offering the required solution. It’s the same as closing the barn door after the horse has bolted. Now, here is the modern approach to customer service called proactive customer service that says- why wait for...

Last modified: September 12, 2024

10 Best Practices to Improve Shared Mail Inbox Management

When emails are coming in from multiple directions, managing shared inboxes can become quite a struggle. Factors such as email overload, lack of ownership, duplicate replies, and inefficient tracking can all add up to your email management woes. So, is reaching ‘inbox zero’ leading to ‘productivity zero’? By following the right shared inbox best practices,...

Last modified: July 23, 2024

Types of Help Desk Software & Which One Should You Choose?

Do you know what is common between a primitive tribal man living in the jungles of Africa and a modern entrepreneur sitting in his New York office? They both need the right tools to survive. From wooden spears to sophisticated business software, tools have rapidly evolved to reduce human efforts and improve efficiency. One such...

Last modified: April 18, 2024

How to Implement Customer Service Policies for Your Growing Business

In a parallel universe, customers might be 100% satisfied with every brand they buy from. However, the reality is that modern customers are encountering horrifying service experiences in this part of the Universe. For example, who could forget the dreadful incident of the United Express Flight 3411 in 2017? Here is a quick recap: Right...