ProProfs Editorial Team

What is the most dreadful thing during customer interactions? Being in a situation where you have to say No to the customer- Isn’t it?  There are times, and really often too, that a customer comes to you with a request that is just not possible for you to fulfill. Like, imagine your company has a...

For every organization, customer support should be a top priority as it has the potential to make or break any business. When you respond to the queries of your customers on time and resolve their issues promptly, it yields a gratifying experience. When the customers are happy with the services, your business is expected to...

If you can’t measure it, you can’t improve it.                                   William Thomson, Lord Kelvin Read, absorb this quote and let’s answer a question- Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of...

Customer service might be hard, but getting the right dose of inspiration shouldn’t be. Reading about popular customer service quotes lets you take a dive into the perspective of experts and realize what you need to do to meet customer expectations. Whether you wish to share these quotes with your team during meetings or get...

Do you remember any situation where you switched your telecom service provider just because they were not responsive enough to your support-related queries? If yes, there you go!!  What made you switch? What were you actually looking for? Well, it’s a one-word answer: High-Quality Customer Service Image Source If you make customers unhappy in the...

The benefits and importance of customer service are aplenty and if you think you can count them on your fingertips, you might want to think again.  Whether it is about retaining your existing customers, resolving issues instantly with customer support software, or lowering attrition among your support team, excellent customer service can do wonders for...

A good business sense demands you to treat every person as a customer, even if they are just window shopping or casually checking out products on your website. You should make them feel welcome, giving them enough attention so that they can at least feel inclined to spend some time at your marketplace. In your...