ProProfs Editorial Team

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ProProfs Editorial Team

Help desk & customer support specialists |

The ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

Last modified: April 18, 2024

The Top 10 WOW Customer Service Stories of 2024

COVID-19 has impacted lives and livelihoods across the globe. While people are forced into isolation, customer service teams struggle to communicate proactively and win customer trust. But should this mean the end of the world? Of course not! There are still plenty of wow customer service stories that are making customers rejoice.  Even after millions...
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Last modified: May 8, 2024

10 Types of Customer Service for Always Staying Connected With Customers

At some point in time, we all have contacted a business for help.  While your parents or grandparents might have relied solely on phone or email support, Generation Z loves to explore different types of customer service channels such as social media, live chat, video support, and more. The modern customer service landscape is not...
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Last modified: May 8, 2024

The 15 Best ITSM Tools & Software for Efficient IT Support

Right from daily-use office printers to complicated IT servers — modern organizations are heavily dependent on IT services.  No wonder a majority of businesses are adopting the best ITSM tools to build and maintain a strong IT ecosystem, enhance employee productivity, reduce IT risks, and improve the end-user experience.  But here comes a challenge.  A...
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Last modified: April 18, 2024

Ten Tips to Motivate Your Customer Support Team

Since the outbreak of the COVID-19 pandemic, customer service managers, as well as employees worldwide are grappling with challenges such as remote working, communication barriers, and most importantly – lack of motivation.  Are your employees slacking off? Has team productivity gone down the drain?  Lack of customer service motivation is doing more harm to your...
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Last modified: May 8, 2024

Understanding Customer Value & 7 Strategies to Create it

Businesses are expected to be pragmatic, self-centered entities that should only look for profits. But in the coming years, the wheat will be separated from the chaff. Businesses that are driven by profits alone will fail. In contrast, businesses that create value for customers throughout their journey will win the race.  Modern customers are no...
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Last modified: April 18, 2024

20+ Best Remote Working Tools to Work From Any Part of the World

Just a couple of years ago, we were waking up early, hopping onto jam packed public transportation to reach the office, and religiously following the 9 to 5 schedule.  Fast forward to the present times and remote work has become the new normal. Employees are working in the comfort of their pyjamas, spending more time...
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Last modified: May 8, 2024

10 Tips on How to Improve Your IT Service Desk

While rapid innovation in Information Technology (IT) has made life easier for customers and employees, IT support teams are somewhere caught in an uphill battle.  For most businesses, their IT service desk is under tremendous pressure. Support teams are feeling the heat of not only managing higher volumes of IT issues and requests but also...
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Last modified: May 8, 2024

What Is the Difference Between Call Center and Help Desk?

Remember the time when you ran into a faulty product and wanted to contact the business for support? While one of your friends suggested reaching their call center team, others advised contacting their help desk.  And you thought to yourself – “After all, what is the difference between call center and help desk? Aren’t they...
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Last modified: April 18, 2024

Top 10 Zoho Desk Alternatives for 2024

As one of the very few context-aware help desk software available in the market today, Zoho Desk has helped businesses deliver personalized experiences. It is indeed a commendable tool that does not cost you a fortune.  But if you have tried Zoho Desk and feel it does not come close to your business needs, don’t...
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Last modified: May 8, 2024

50+ Customer Service Scripts For Your Team

Let’s be honest, customers don’t contact a business out of pleasure. When was the last time you went on a vacation and felt like speaking to a customer service representative? Yes, almost never!    Customers contact you when they need assistance or simply when they are mad. The last thing they will want is a conversation...
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