ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: October 4, 2024

ITIL Best Practices for a Better Customer Experience

The introduction of artificial intelligence, smartphones, and other digital devices has revolutionized how people interact using information and technology. Amidst such rapid changes, how do you improve your IT services while ensuring a better customer experience? Well, ITIL best practices can help you set the right foundation! The ITIL best practice framework can help you...

Last modified: July 23, 2024

Freshdesk vs. Zoho Desk: Which Help Desk Should You Choose?

As customer support becomes more and more complicated, the demand for the best help desk software is at an all-time high. Among hundreds of tools in the market, the competition is stiff between two dominant players — Freshdesk vs. Zoho Desk. Since both these tools offer identical features and come at a similar price point,...

Last modified: June 27, 2024

Top 10 Hiver Alternatives & Competitors for 2024

Hiver is an easy-to-use and affordable tool that allows teams to get started quickly. I used Hiver right inside my Gmail inbox and loved the familiar interface. But there is more to the story! Hiver is a Gmail-only tool, meaning that it will not work if you use any other email client. No wonder many...

Last modified: July 5, 2024

10 New Customer Welcome Email Templates

Making your customers feel welcome is an important component of a positive customer experience. After all, every new customer wants to be the center of your attention. To welcome your customers with a bang, you don’t have to blow horns. Sometimes, a new customer welcome email template can do the job perfectly. With a well-designed...

Last modified: June 25, 2024

20 Ways to Improve Customer Support and Delight Customers

Every business out there wants to improve customer support after they have made some serious blunders that cost them their customers. Think of situations where customers were ignored as soon as they entered your store, or perhaps they were made to press X, Y, Z buttons and still could not connect to a human agent. ...

Last modified: June 27, 2024

10 Basic Help Desk Mistakes (And How to Avoid Them)

We all know that investing in good customer service is wiser than neglecting it. But why do so many customer service teams keep on repeating the same mistakes again and again? When you overlook your help desk mistakes, they can spoil the customer experience, increase churn, sabotage your business, and turn it into a failure...

Last modified: July 5, 2024

Zendesk vs Jira Service Desk: Which Help Desk Should You Choose?

What happens when you put two popular help desk tools against one another? In this never-ending battle of Zendesk vs Jira Service Desk, how do you pick the best one? Both Zendesk and Jira Service Desk are loaded with similar functionalities which makes it hard to differentiate. But just like any great help desk software,...

Last modified: June 20, 2024

Qualities of a Good Customer Service Representative

However, if everyone seems so driven to champion the welfare of customers, how come not all of them are able to meet expectations? Where do some companies go wrong? When evaluating possible reasons, you can’t overlook the role of your customer-facing employees. Your organization may have the best technology, customer support software, or even clearly...

Last modified: July 23, 2024

15 Best Customer Experience Software for 2024

Are you looking for the best customer experience software? As more and more people buy online, companies are forced to jump into the digital world with their products and services. Amidst a mirage of options, how do you ensure every customer finds what he is looking for, is supported in real-time, and gets a personalized...

Last modified: June 20, 2024

How to Reduce Customer Service Response Time

Successful brands such as Amazon, Disney, and Apple have one thing in common – they are known for fast and delightful customer service. There is no doubt that customer service has become the most important brand differentiator. It brings repeat sales, boosts retention, and contributes to your bottom line. When organizations improve their customer service...