ProProfs Editorial Team

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ProProfs Editorial Team

Help desk & customer support specialists |

The ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

Last modified: May 8, 2024

What Are Help Desk Mission and Vision Statements?

Imagine your employees coming to work each day full of purpose and with a strong belief in your company’s values. They strongly relate to the good that your brand brings to the world and think they have found the most valuable thing – “meaning in life”.  Sounds like a Disney movie, right? Well, it can...
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Last modified: April 18, 2024

10 Help Desk Response Templates to Save Time

The best inventions in life are often small but make a HUGE impact. Think of a matchstick, paperclips, or in the modern world – help desk response templates.  Yes, templates have made the world a better place for customer service representatives. Instead of stressfully typing the same response a million times over, they can use...
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Last modified: May 8, 2024

Top 10 Groove Alternatives & Competitors for 2024

Groove is a simple shared inbox tool that allows support agents to organize, prioritize and solve customer requests.  But can we consider it a full-fledged help desk system?  Not really! My personal experience with the tool revealed numerous challenges — limited inboxes, unresponsive customer support, and the absence of the chatbot feature.  Allow me to...
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Last modified: May 8, 2024

10 Best Freshservice Alternatives for 2024

Freshservice is one of the popular support solutions used by world-class businesses. Despite this, the platform falls short in some areas.  Users are usually frustrated by Freshservice’s high pricing and complex features, and with so many Freshservice alternatives available, finding the best one can be daunting. Just when I got to know that many others...
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Last modified: April 12, 2024

Top 10 HelpDesk Alternatives & Competitors for 2024

HelpDesk is an easy-to-use customer support tool that does not cost a fortune. But does a low price point mean high quality? Not always!  My experience with the tool shed light on several limitations — an unreliable spam filter, limited integrations, and the absence of important features such as customer surveys, chatbots, ticket bookmarks, etc. ...
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Last modified: May 8, 2024

10 Benefits of Help Desk Software & Ticketing System

Customer interactions with your brand continue even after you make a sale. Right from the time a prospect visits your website to the time they need assistance even after years of making a purchase, your brand needs to be available.  But can you really care for your customers when your agents have no idea how...
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Last modified: April 18, 2024

10 Important Customer Satisfaction Metrics to Target in 2024

Have you ever heard any business say that customer satisfaction is not important to them? Probably not!  A lot of contemporary businesses assume the importance of customer satisfaction but get clueless when you ask them a single question, “So how do you measure customer satisfaction?” If you are also sailing on the same boat and...
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Last modified: April 18, 2024

Top 10 Vision Helpdesk Alternatives & Competitors 2024

For most businesses that are looking to improve their customer service efforts, Vision Helpdesk has a lot to offer. Features such as internal collaboration, ticket-based billing, time tracking, SLA management, etc. make this tool a great option.  Moreover, to cater to different businesses with different requirements, Vision Helpdesk has made its help desk available in...
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Last modified: May 8, 2024

Voice of Customer: How to Boost Your Business With VoC Data

Do you wonder why some customers stick with you for years, while others leave you midway? Well, customers are giving you hints all along. In fact, 56% of consumers around the globe believe that companies need to take necessary action on the feedback provided by them.  Your customers have a lot to say. The only...
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Last modified: May 8, 2024

What is a Customer Support Funnel and How to Build One

Sales, Marketing, Human Resources, all these departments are known for illustrating the user journey using a funnel. But what about customer service?  For businesses, it’s time to rethink the customer support funnel. While no two companies are created in exactly the same mold, they can all use a support funnel to guide their customers to...
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