ProProfs Editorial Team

The best complaint management software can help you turn customer complaints into compliments. While agents can prioritize and resolve issues, managers can monitor SLAs, response times, and customer satisfaction.  When someone complains about their experience with your business, do you take notice or sweep it under the carpet? While customer grievances are inevitable, how you...

So you invest thousands of dollars on marketing campaigns, optimize your website, ease the checkout process, and finally, make the customer hit the “Buy Now” button. Now what? Is the job done?  Not even close!  The post-purchase customer experience starts after the sale is made. How you treat your customers during this phase can be...

Customers today have more options than ever to communicate with your brand. They can share a query via live chat, drop a feature request via email, or share their experience on social media.  As a result, it is all the more important to manage all inbound and outbound conversations using the best customer communication management...

In today’s fast-paced business world, customer satisfaction is a top priority. However, businesses often struggle to keep up with the ever-increasing demands of their customers. This is where customer success software comes in handy.  These software solutions help businesses manage customer relationships, track customer behavior, and provide personalized customer support.  In this blog post, I...

Do you feel a sense of confusion around the terms customer success vs. customer experience? You are not alone.  Business terminologies can seem greek to most people. But understanding the smallest of differences between important terms can help you become a customer-centric brand.  The quality of both customer success and customer experience can help you...