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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & CX Specialists |

ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

How to Build an Effective Complaint Management Strategy

Written by Updated: 15 Oct, 2025
Things break, employees lose their cool, and products never reach on time – leading to thousands of customer complaints.  When dealing with angry and complaining customers, agents have to walk on eggshells. A single mistake, and you can lose them forever. So what can you do to bring the smile back on your customers’ faces? ...
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Apology Email to Customer for Bad Experience: 10 Expert Templates

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 15 Oct, 2025
“We are sorry!” These three golden words can probably save a customer relationship. But in most cases, they are simply not enough. How do you ensure your apology travels from your email and reaches straight to the customer’s heart?  Writing apology emails to customers is a popular practice when something goes wrong. But most businesses...
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10 Best Solarwinds service desk alternatives for 2025

Written by , Customer Service & CX Specialists Updated: 22 Oct, 2025
ServiceNow is a powerhouse, no doubt. But as my teams evolved, I started noticing gaps—complex configurations, high costs, and a steep learning curve that just didn’t make sense for our pace or size. That’s when I began exploring ServiceNow alternatives.  Whether you’re a startup looking to streamline IT support or an enterprise ready to simplify...
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Support, Engage & Retain Employees With HR Help Desk Software

Written by , Customer Service & CX Specialists Updated: 4 Aug, 2025
Hiring and onboarding staff in today’s market is tough enough. Add to that the pressure of meeting employee expectations when it comes to internal support.  Supporting tens or hundreds of employees is not easy.  For an HR professional, life isn’t a smooth sail. One moment you are explaining leave policies to new recruits, the next,...
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How to Manage an Internal Help Desk for Productive Employees

Written by , Customer Service & CX Specialists Updated: 17 Oct, 2025
Do you often feel your company focuses more on customers than the people who actually work there and do the “hard work”? You are not alone.  With rising competition, volatile markets, and ever-changing consumer behavior, businesses have a lot on their plates. Amidst this chaos, the need to focus on the well-being of employees and...
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ITSM Automation: Benefits, Features & 8 Implementation Strategies

Written by , Customer Service & CX Specialists Updated: 17 Oct, 2025
Automation technologies that seemed impossible some years ago are a reality in today’s world. Modern IT teams are no longer dependent on slow and sluggish manual processes – thanks to ITSM automation.  With IT Service Management automation, you can speed up the incident management process, reduce errors, and address IT issues before they bring your...
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Go BIG on Support: 10 Small Business Help Desk Software for 2025

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 6 Jun, 2025
I still remember the early days—orders coming in, phones ringing off the hook, and sticky notes scattered across my desk like confetti. It was exciting, sure, but also chaotic. I thought I needed a larger team, but all I needed was a smarter system—small business help desk software.  The right help desk system can keep...
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