ProProfs Editorial Team

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ProProfs Editorial Team

Help desk & customer support specialists |

The ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

Last modified: April 17, 2024

Freshdesk vs. Help Scout: Which Help Desk Should You Choose?

If you are on the hunt for the best help desk software, chances are you must have come across two software giants – Freshdesk and Help Scout.  While both tools are popular in the industry, they are still unique in their own ways.  So between the battle of Freshdesk vs. Help Scout, which one has...
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Last modified: April 17, 2024

What Is a Cloud-Based Help Desk & 10 Advantages to Expect

‘Moving to the Cloud’ has become a popular strategy most businesses embrace.  With more and more brands seeking cost-effective and efficient ways to manage customer service processes, the demand for cloud-based help desk systems has been on the rise. Implementing a cloud-based ticketing system can prove to be just the right move for your team....
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Last modified: April 17, 2024

10 Best Practices for Effective Internal Communications

Twenty years ago, if a manager had said the words, “let’s work on internal communication,” there is a high chance the concept would have been met with a blank stare.  However, modern-day entrepreneurs and leaders are actively searching for internal communication best practices as it has become as important as external communication with customers.  But...
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Last modified: April 17, 2024

How to Speed up Ticket Response Time with Help Desk Software

Advancements in digital technology and automation capabilities have created a new consumer breed: The NOW customer. Such customers expect instant solutions to their problems no matter how or when they contact your business.  So how do you delight this new breed of customers and grow your business?  The answer lies in improving your ticket response...
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Last modified: April 17, 2024

10 Tips to Build a High-Performance Customer Success Team

When the product team has built the best product, and the sales team has surpassed its targets, it is the customer success team that ensures customers stay loyal and continue buying.  Remember how you got a call from a customer success agent who introduced you to the product, answered all your questions, and encouraged you...
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Last modified: April 18, 2024

10 Best Ecommerce Help Desk Software to Support Online Shoppers

Are customers leaving your site without making a purchase? Is your inbox flooded with return and refund requests? Do visitors have no idea how to reach your support team?  If you face any of these challenges, you might want to get your hands on the best eCommerce help desk software.  The right help desk tool...
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Last modified: April 18, 2024

Top 10 Gorgias Alternatives & Competitors for 2024

Are you wondering if Gorgias is worth your time and money? Do you wish to know which Gorgias alternatives can work best for your team?  Stay tuned, for you will surely have your answer.  Gorgias is a simple help desk software designed to meet the customer service needs of e-commerce businesses. Agents can use this...
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Last modified: April 18, 2024

Zoho Desk vs Zendesk: Which Help Desk Should You Choose?

In life, some choices are easy – like choosing an ice cream flavor. But, things can get quite challenging when you have to choose between two tools that can make or break the customer experience.  Are you confused between Zoho Desk vs. Zendesk? We totally understand you, it’s not an easy decision to make.  Zoho...
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Last modified: April 18, 2024

17 Best SaaS Help Desk Software to Retain Subscribers in 2024

Acquiring customers is one thing, and keeping them is another. And who knows this better than SaaS business owners who are heavily dependent on recurring subscriptions?  But when customers are always complaining about bugs or inquiring about subscription prices, how do you resolve their issues in time and make them buy again? The answer lies...
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Last modified: April 18, 2024

What Is Help Desk Automation? 6 Tools & Automation Ideas for 2024

Help desk automation, if done successfully, can improve the experience for all – customers, support agents, and business executives. But automation is no longer about the IVR menus we interacted with to know the status of our appointments.  A lot has changed. A lot!  Automated help desk software can help you automate a dozen tasks,...
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