ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: October 4, 2024

10 Best Front Alternatives for 2024

Front might be a great shared inbox tool, but it just doesn’t qualify as a full-fledged help desk solution. I found the software to be quite expensive, and on top of that, it misses out on some must-have features, such as chatbots and a knowledge base. If you share the same ordeal, don’t worry. Thankfully,...

Last modified: April 17, 2024

10 Factors Google Workspace Users Must Consider Before Choosing a Help Desk

Does your team use Google Workspace for customer service? We assume you are not happy. Google Workspace is a great platform for managing internal communication and collaboration. But, many support heroes and industry experts feel it isn’t designed for growing customer service teams. Hence, the search for Google apps help desk makes great sense. Here...

Last modified: October 4, 2024

Freshdesk vs. Help Scout: Which Help Desk Should You Choose?

If you are on the hunt for the best help desk software, chances are you must have come across two software giants – Freshdesk and Help Scout. While both tools are popular in the industry, they are still unique in their own ways. So between the battle of Freshdesk vs. Help Scout, which one has...

Last modified: June 26, 2024

What Is a Cloud-Based Help Desk & 10 Advantages to Expect

‘Moving to the Cloud’ has become a popular strategy most businesses embrace. With more and more brands seeking cost-effective and efficient ways to manage customer service processes, the demand for cloud-based help desk systems has been on the rise. Implementing a cloud-based ticketing system can prove to be just the right move for your team....

Last modified: July 5, 2024

10 Best Practices for Effective Internal Communications

Twenty years ago, if a manager had said the words, “let’s work on internal communication,” there is a high chance the concept would have been met with a blank stare. However, modern-day entrepreneurs and leaders are actively searching for internal communication best practices as it has become as important as external communication with customers. But...

Last modified: June 25, 2024

How to Speed up Ticket Response Time with Help Desk Software

Advancements in digital technology and automation capabilities have created a new consumer breed: The NOW customer. Such customers expect instant solutions to their problems no matter how or when they contact your business. So how do you delight this new breed of customers and grow your business? The answer lies in improving your ticket response...

Last modified: July 17, 2024

10 Tips to Build a High-Performance Customer Success Team

When the product team has built the best product, and the sales team has surpassed its targets, it is the customer success team that ensures customers stay loyal and continue buying. Remember how you got a call from a customer success agent who introduced you to the product, answered all your questions, and encouraged you...

Last modified: April 18, 2024

10 Best Ecommerce Help Desk Software to Support Online Shoppers

Are customers leaving your site without making a purchase? Is your inbox flooded with return and refund requests? Do visitors have no idea how to reach your support team? If you face any of these challenges, you might want to get your hands on the best eCommerce help desk software. The right help desk tool...

Last modified: April 18, 2024

Top 10 Gorgias Alternatives & Competitors for 2024

Are you wondering if Gorgias is worth your time and money? Do you wish to know which Gorgias alternatives can work best for your team? Stay tuned, for you will surely have your answer. Gorgias is a simple help desk software designed to meet the customer service needs of e-commerce businesses. Agents can use this...

Last modified: April 18, 2024

Zoho Desk vs Zendesk: Which Help Desk Should You Choose?

In life, some choices are easy – like choosing an ice cream flavor. But, things can get quite challenging when you have to choose between two tools that can make or break the customer experience. Are you confused between Zoho Desk vs. Zendesk? We totally understand you, it’s not an easy decision to make. Zoho...