ProProfs Editorial Team

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ProProfs Editorial Team

Help desk & customer support specialists |

The ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

Last modified: May 14, 2024

10 Common Customer Service Problems and How to Resolve Them

Customer. Vendor. Seller. Buyer. All of them have been around since the concept of commerce started. Fast forward to 2020. Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated.  And rightfully so.  It only takes one bad experience...
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Last modified: April 12, 2024

12 Best Email Alternatives for Improved Business Communications in 2024

I think email has become such an inclusive part of our lives that it is now difficult to imagine life without it. But despite it being the “king” of business communications, there is a significant rise in the demand for the best email alternatives.  Is email dead?  It’s not that email is dead – it’s...
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Last modified: April 12, 2024

10 Best Help Desk Software for Small Businesses in 2024

I think startups and small businesses are like the endangered species of the business world. And, when every day is a fight for survival, how do you delight and retain customers?  The right help desk software for small businesses can bring some ray of hope. As a small team, you can track complaints from multiple...
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Last modified: April 12, 2024

How a Help Desk Can Help your Digital Transformation

A help desk is no longer a stationary section in a retail store that assisted customers with their returns or exchanges. With the advent of help desk digital transformation, it has taken the shape of digital channels such as live chat, social messaging, AI-powered chatbots, etc.  For help desk teams, the digital transformation era has...
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Last modified: May 8, 2024

Top 10 Jira Service Desk Alternatives & Competitors for 2024

Jira Service Desk might come across as the perfect IT ticketing system at first, but it has its own set of flaws.  Right from a complicated and outdated interface to expensive plans, there were multiple issues I encountered while using this platform, and I decided to look for its alternatives.   If you are sailing in...
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Last modified: May 8, 2024

10 Incident Management Best Practices for Streamlined Operations

Incidents are powerful events that can happen to any business in the blink of an eye.  But what happens when you do not know how to manage or report incidents? Well, in that case, such disruptions can lead to prolonged downtime, lower productivity, add to employee stress, and jeopardize your business.  So what’s the way...
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Last modified: April 12, 2024

Top 10 Jitbit Alternatives for 2024

Are you looking for Jitbit alternatives but don’t know where to start?  We understand how challenging it can be to comb through all the software review platforms and never-ending online reviews. Don’t worry, we are here to help!  Jitbit is a popular help desk software designed for powerful ticketing and asset management. But why are...
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Last modified: April 18, 2024

How Investing in Help Desk Software Increases ROI

In the business world, you need to make relevant investments to make profits and taste success. Similarly, to offer delightful customer service, you must invest in the latest technology such as AI-powered help desk software.  But there is a challenge.  How do you increase ROI with help desk software? While help desk tools are quite...
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Last modified: April 18, 2024

10 Best Practices for Help Desk Reporting

Thanks to technology, customer service is now a measurable process. From monitoring your daily ticket volumes to tracking the time spent responding to customer issues – your business has access to all the data you might need.  But with so many data points at your fingertips, how do you make sense of it all?  By...
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Last modified: May 8, 2024

10 Best Complaint Management Software for 2024

The best complaint management software can help you turn customer complaints into compliments. While agents can prioritize and resolve issues, managers can monitor SLAs, response times, and customer satisfaction.  When someone complains about their experience with your business, do you take notice or sweep it under the carpet? While customer grievances are inevitable, how you...
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