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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & CX Specialists |

ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

Zendesk vs Salesforce: Which Help Desk Should You Choose?

Written by , Customer Service & CX Specialists Updated: 21 Oct, 2025
Zendesk vs. Salesforce is a common dilemma that most entrepreneurs and customer service managers face. On one hand, they are attracted by the powerful features of Zendesk, and on the other hand, they find Salesforce as a complete brand.  So between Zendesk and Salesforce Service Cloud, which help desk software deserves your time and money? ...
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20+ Best Customer Communication Tools for 2025

Written by , Customer Service & CX Specialists Updated: 21 Feb, 2025
Businesses are investing so much time, money, and effort in talking to customers. But why do customers find the mere thought of contacting a business painful?  The truth is that communication is an ongoing process and works for those who work at it. You don’t need an encyclopedia-sized guide to master the art of communications....
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ITIL Best Practices for Optimizing IT Service and Customer Experience

Written by , Customer Service & CX Specialists Updated: 15 Oct, 2025
The introduction of artificial intelligence, smartphones, and other digital devices has revolutionized how people interact using information and technology. Amidst such rapid changes, how do you improve your IT services while ensuring a better customer experience? Well, ITIL best practices can help you set the right foundation!  The ITIL best practice framework can help you...
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Top 10 Hiver Alternatives & Competitors for 2024

Written by , Customer Service & CX Specialists Updated: 1 Aug, 2025
Hiver is an easy-to-use and affordable tool that allows teams to get started quickly. I used Hiver right inside my Gmail inbox and loved the familiar interface.  But there is more to the story!  Hiver is a Gmail-only tool, meaning that it will not work if you use any other email client.  No wonder many...
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20 Ways to Improve Customer Support and Delight Customers

Written by , Customer Service & CX Specialists Updated: 21 Oct, 2025
Every business out there wants to improve customer support after they have made some serious blunders that cost them their customers.  Think of situations where customers were ignored as soon as they entered your store, or perhaps they were made to press X, Y, Z buttons and still could not connect to a human agent. ...
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Help Desk Mistakes: 10 Common Errors & How to Avoid Them

Written by , Customer Service & CX Specialists Updated: 17 Oct, 2025
We all know that investing in good customer service is wiser than neglecting it. But why do so many customer service teams keep on repeating the same mistakes again and again?  When you overlook your help desk mistakes, they can spoil the customer experience, increase churn, sabotage your business, and turn it into a failure...
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Qualities of a Good Customer Service Representative

Written by , Customer Service & CX Specialists Updated: 17 Oct, 2025
However, if everyone seems so driven to champion the welfare of customers, how come not all of them are able to meet expectations? Where do some companies go wrong? When evaluating possible reasons, you can’t overlook the role of your customer-facing employees. Your organization may have the best technology, customer support software, or even clearly...
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