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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & CX Specialists |

ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

Customer Retention Guide: Strategies to Cut Churn & Boost Loyalty + Examples

Written by , Customer Service & CX Specialists Updated: 17 Apr, 2026
In my 10+ years in customer support, I’ve learnt that retaining customers is far cheaper and more practical than chasing new ones. But it’s also far trickier.  A well-built customer retention strategy isn’t just about keeping people happy; it’s about anticipating their needs, answering their questions, keeping them engaged, and ensuring they never feel the...
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10 Best Help Desk Software to Fix Customer Support in 2026

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 17 Aug, 2026
Your help desk software isn’t just a support system. It’s the moment your entire business gets judged. I’ve spent a decade in the trenches of customer operations, and if there’s one thing I’ve learned, it’s that a good product is no longer a differentiator; it’s how you treat customers when that “good” product doesn’t work.  ...
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10 Best Free Email Management Software in 2026

Written by , Customer Service & CX Specialists Updated: 17 Aug, 2026
From important customer communications to endless promotional offers—our inboxes are flooded with emails.  While managing email communications is crucial for any business, finding the right tools without breaking the bank can be challenging.  Fortunately, several free email management software solutions are available that do not compromise power or functionality. In this blog, I’ll share 10...
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What Is Customer Support? Tips, Strategies & Best Tools

Written by , Customer Service & CX Specialists Updated: 17 Oct, 2025
Suppose you’re neck-deep in using a new product, and suddenly, there’s a roadblock – a confusing error message, a missing feature, or something that doesn’t work quite how you expected.  That’s where customer support swoops in. But what exactly is customer support, and why is it such a crucial part of any business?  For years,...
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9 Best HubSpot Service Hub Alternatives for 2026

Written by , Customer Service & CX Specialists Updated: 17 Aug, 2026
With its robust features and integrations, HubSpot Service Hub has been a staple for many businesses looking to enhance their customer service operations.  However, not every team’s needs align perfectly with what it offers, and the search for the right HubSpot alternative never truly ends.  As someone who has been there, I’ll share some top...
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9 Team Email Management Software for 2026

Written by , Customer Service & CX Specialists Updated: 17 Aug, 2026
Over the years, I’ve drafted thousands of emails. But do you know which ones made the most impact on my customers? Those that stemmed from team collaboration.  Email has shifted from a solo effort to a team relay. Thanks to team email management software, multiple team members can access, prioritize, and respond to emails without...
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Spiceworks Alternative: 8 Best Tools, Features & Pricing

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 17 Aug, 2026
There is a lot of buzz around Spiceworks – the “free” IT ticketing system.  But, despite Spicework’s free pricing policy, if you are tired of forceful advertisements or simply want a tool with reliable support, I have some amazing options for you.  After extensive research and analysis, I have compiled a list of 8 Spiceworks...
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