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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & CX Specialists |

ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

12 Sales Follow Up Email Templates to Turn Silences Into Sales

Written by , Customer Service & CX Specialists Updated: 17 Oct, 2025
Sometimes, in life, you may not hit the target on the first attempt. And who knows this better than a sales representative? Prospects rarely say “yes” right away, and more often than not, silence follows that first pitch. In my experience, what really sets successful reps apart is how patiently they deal with this silence....
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What Is ITSM? A Complete Guide for 2024

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 21 Feb, 2025
If you think ITSM (IT Service Management) is just about technology management, you may want to think again.  Modern ITSM is a strategic approach to designing, delivering, and improving the way IT is used by your internal employees and external customers.  Whether you’re new to this term and wondering “What is ITSM?” or looking to...
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Help Desk Migration: Definition, Benefits & Key Challenges

Written by , Customer Service & CX Specialists Updated: 15 Oct, 2025
In today’s rapidly evolving customer service landscape, help desk migration can be both a daunting and rewarding endeavor. But what exactly does it mean?  Help desk migration involves the transfer of data and workflows from one help desk system to another. Imagine it as moving from one house to another, ensuring that every item, big...
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10 Best Omnichannel Customer Support Software for 2024

Written by , Customer Service & CX Specialists Updated: 12 Mar, 2025
Every customer is different — while one may wish to raise a complaint via email, another would prefer an instant solution via live chat. Amidst such chaos, omnichannel customer support software proved to be a silver bullet for my support team, helping us seamlessly bring conversations from multiple channels into one place. In this blog,...
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Customer Service Cover Letter: Examples, Tips & Best Practices

Written by , Customer Service & CX Specialists Updated: 21 Oct, 2025
To secure that dream job in customer service, you need a well-curated customer service cover letter that showcases your enthusiasm for the role and highlights relevant skills.  Don’t know where to start?  Read this blog to discover our expert-written cover letter examples and explore some best practices you can keep in mind to stand out...
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ProProfs Help Desk vs. Freshdesk: Which Is the Help Desk King?

Written by , Customer Service & CX Specialists Updated: 12 Mar, 2025
To assist you in making the optimal choice between ProProfs Help Desk and Freshdesk, I’ve thoroughly compared these top-notch help desk platforms across various parameters – covering everything from UI to reporting.  Which one helps you boost customer experience without compromising on quality, efficiency and user satisfaction? Let’s discover that together! ProProfs Help Desk vs....
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ProProfs Help Desk vs. Intercom: Which Tool Deserves the Help Desk Crown?

Written by , Customer Service & CX Specialists Updated: 24 Feb, 2025
ProProfs Help Desk and Intercom are two industry-leading help desk solutions in the market. Which tool gives you the most bang for your buck? To make your decision easier, I’ve compared both these help desk giants across various parameters – from UI and automation to overall pricing.  Let’s find out the better option!  ProProfs Help...
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Open Source vs. On-Premise vs. SaaS – Best Help Desk System

Written by , Customer Service & CX Specialists Updated: 17 Oct, 2025
Choosing the right help desk system for your business can be a challenging decision. While some favor the customization of open source ticketing systems, others lean towards the security of on-premise systems, or the convenience of a SaaS help desk. Each approach has its merits depending on your business context. In this blog, we will...
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7 Best Cloud-Based Ticketing Systems for Uninterrupted Service

Written by , Customer Service & CX Specialists Updated: 1 Aug, 2025
Whenever I hear the term “cloud-based,” three things come to mind – 24/7 access, streamlined operations, and greater flexibility.  As more and more customer service teams embrace innovation, the demand for cloud-based ticketing systems is at an all-time high. If you, too, are looking to shift your help desk from the confines of office walls...
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