ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: July 5, 2024

AI in Customer Service: 10 Ways to Use (& Examples)

Have you ever wondered what’s behind the curtain of modern, seamless customer service? It’s not magic, it’s AI! By integrating AI in customer service, businesses can provide more efficient and personalized interactions. Gone are the days when AI was merely a vision of the future; today, it’s the reality enhancing our daily experiences. From mind-reading...

Last modified: June 13, 2024

8 Team Email Management Software for 2024

Over the years, I’ve drafted thousands of emails. But do you know which ones made the most impact on my customers? Those that stemmed from team collaboration. Email has shifted from a solo effort to a team relay. Thanks to team email management software, multiple team members can access, prioritize, and respond to emails without...

Last modified: June 26, 2024

8 Best Spiceworks Alternatives for 2024

There is a lot of buzz around Spiceworks – the “free” IT ticketing system. But, despite Spicework’s free pricing policy, if you are tired of forceful advertisements or simply want a tool with reliable support, I have some amazing options for you. After extensive research and analysis, I have compiled a list of 8 Spiceworks...

Last modified: July 5, 2024

Top 5 Email Automation Software to Streamline Your Communications in 2024

Email management can soon turn into a headache when you have an overflowing inbox. Thanks to email automation software, I can automatically assign emails to team members, share automated responses, and organize my inbox with labels and statuses. Whether you are a sales, customer service, or marketing professional, I have listed the top 5 email...

Last modified: July 5, 2024

12 Cold Email Templates to Grow Reach & Sales in 2024

As digital communication constantly evolves, cold emailing is a critical strategy for businesses looking to expand their reach and forge new connections. But how do you compose the best email? Cold email templates can help you intelligently target your audience while maintaining a dose of personalization. With a well-designed template, you can share consistent, error-free...

Last modified: July 23, 2024

What Is Customer Satisfaction? Benefits, CSAT Measurement & Tools

From a small startup owner to a Silicon Valley tycoon, almost every entrepreneur is talking about customer satisfaction. But is it just another buzzword? Customer satisfaction is more than that. It’s the cornerstone of business success. In fact, you will be surprised to learn that customers with excellent experiences spend around 140% more. This guide...

Last modified: July 5, 2024

12 Sales Follow-Up Email Templates to Turn Silences Into Sales

Sometimes, in life, you may not hit the target on the first attempt. And who knows this better than a sales representative? After the first contact with a prospect, they may not be fully convinced to buy your product or service. This is where sales follow-up emails can help reignite their interests and push them...

Last modified: May 10, 2024

10 Email Management Software for Higher Productivity & Happier Customers

Whether you wish to attach bigger files to your emails or simply want a clutter-free inbox, the right email management software is all you need. Over the last six years, I’ve used multiple tools – from powerful automation platforms to intuitive organization systems, to boost my work productivity, keep my inbox feeling fresh, and connect...

Last modified: April 24, 2024

What Is ITSM? A Complete Guide for 2024

If you think ITSM (IT Service Management) is just about technology management, you may want to think again. Modern ITSM is a strategic approach to designing, delivering, and improving the way IT is used by your internal employees and external customers. Whether you’re new to this term and wondering “What is ITSM?” or looking to...

Last modified: April 19, 2024

The Complete Guide to Help Desk Migration in 2024

In today’s rapidly evolving customer service landscape, help desk migration can be both a daunting and rewarding endeavor. But what exactly does it mean? Help desk migration involves the transfer of data and workflows from one help desk system to another. Imagine it as moving from one house to another, ensuring that every item, big...