ProProfs Editorial Team

Ask any support manager what they think is the best investment for their team, and you will likely hear them say, “The right tools and technology!” I believe a customer service ticketing system is one such tool that can make or break your customer experience (CX). It gives your agents the right platform to automate...

As an entrepreneur, you can raise millions of dollars in investment rounds. But no amount of money will help you buy customer loyalty. You have to earn it!  Building customer loyalty can positively influence the profitability of your business, as loyal customers tend to spend more, provide positive feedback, and bring in new customers through...

Building a customer support team isn’t as easy as Lego nor as intricate as Roman architecture. So what’s the secret sauce?  To build your dream support team, you need to have clarity around your vision, create a solid team structure, and hire people who believe in what you stand for.  But there is more to...

Customer support vs. customer service is crucial battle businesses face in their quest for customer satisfaction. It’s no secret that they grapple with a multitude of pain points that can make or break their success. The art of addressing these challenges lies in understanding the crucial distinction between customer service and customer support.  While customer...

Good customer service seems to be an endangered species in today’s business landscape.  Just take a quick scroll through social media, and you’ll find a barrage of complaints and frustrated customers airing their grievances. It’s no wonder that businesses are waking up to the realization that exceptional customer service is the key to survival. For...