ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: August 16, 2024

What Is an IT Help Desk? [Benefits + Best Practices]

“Printer not working,” “Forgot my password,” “Can’t connect to the server” — these are just a few of the common issues that an IT help desk addresses daily. From resolving immediate technical problems to offering guidance on software and hardware usage, an IT help desk is the backbone of effective IT support. It is an...

Last modified: October 7, 2024

8 Best AI Help Desk Software for Smarter Support in 2024

Artificial intelligence (AI) is no longer a concept of Sci-Fi movies. Modern AI is right here— transforming the help desk landscape and empowering businesses to deliver faster, smarter, and more delightful customer experiences. For businesses seeking to elevate their support game, AI help desk software can be a game-changer – helping handle more queries, respond...

Last modified: August 6, 2024

Top 15 Best Shared Inbox Software & Tools for 2024

Did you know that an average support professional spends about 28% (11 hours/week) of their workweek reading and answering emails? A shared inbox tool can check this by eliminating the need to forward emails back and forth, reducing email clutter, and ensuring everyone is on the same page. Over these 6+ years in customer service,...

Last modified: July 28, 2024

What Is Customer Retention? 8 Strategies to Retain & Delight Your Audience in 2024

Are you burning thousands of dollars in advertising your products to prospects? Are your marketing efforts falling face first? Well, it’s time to make a big ‘U-turn’ and focus on your existing customers through customer retention strategies. Retaining current customers is more cost-effective than acquiring new ones, as it requires less marketing and sales effort....

Last modified: July 23, 2024

10 Best Free Customer Service Software in 2024

They say all good things in life are free. But then, why are the best customer service tools so expensive? Well, they don’t always have to be. Some powerful yet free customer service software options are available on the market that can get your team up and running for zero dollars. Whether you’re a small...

Last modified: July 23, 2024

10 Best Free Email Management Software in 2024

From important customer communications to endless promotional offers—our inboxes are flooded with emails. While managing email communications is crucial for any business, finding the right tools without breaking the bank can be challenging. Fortunately, several free email management software solutions are available that do not compromise power or functionality. In this blog, I’ll share 10...

Last modified: July 28, 2024

What Is Customer Support? [Tips, Strategies & Tools For Success]

Suppose you’re neck-deep in using a new product, and suddenly, there’s a roadblock – a confusing error message, a missing feature, or something that doesn’t work quite how you expected. That’s where customer support swoops in. But what exactly is customer support, and why is it such a crucial part of any business? For years,...

Last modified: July 5, 2024

8 Best HubSpot Service Hub Alternatives for 2024

With its robust features and integrations, HubSpot Service Hub has been a staple for many businesses looking to enhance their customer service operations. However, not every team’s needs align perfectly with what it offers, and the search for the right HubSpot alternative never truly ends. As someone who has been there, I’ll share some top...

Last modified: July 30, 2024

13 Best Help Desk Ticketing System Software + Tools in 2024 [With Pros & Cons]

Modern support teams know that customer complaints or requests cannot be managed on sticky notes or spreadsheets. This is where I feel a help desk ticketing system has become the backbone of effective customer service operations, helping agents centralize issues, track tickets, and automate repetitive tasks. Whether you are a support manager or an agent...

Last modified: July 25, 2024

15 Best E-Commerce Tools to Grow Your Online Business in 2024

If you are an e-commerce entrepreneur, I understand you have a lot on your plate – you may constantly be worried about rising competition, poor customer service, failing marketing tactics, and so on. But don’t worry; there is light at the end of the tunnel. The good news is that the best eCommerce tools are...