ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

How to Reduce Ticket Response Time: 10 Expert Strategies

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 25 Jan, 2026

Advancements in automation capabilities have created a new consumer breed: the “NOW” customer—the ones who demand instant solutions to their problems.

Top 10 Help Scout Alternatives Worth Exploring in 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Jan, 2026

I’ve seen many growing teams hit the same moment: Help Scout feels simple and friendly, until ticket volume climbs and the gaps start costing you time. If you’re searching for Help Scout alternatives, you’re probably in that spot right now. Here’s what most Help Scout users report: Tickets get missed or duplicated, it is not...

What Is Help Desk Management? 11 Best Practices for Support Success

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 28 Mar, 2026

Behind every delightful customer experience is a well-oiled help desk, quietly working its magic.

What Is a Service Desk? Types, Benefits & Best Practices

Reviewed by Babu Jayaram, Head of Customer Success - ProProfs Written by ProProfs Editorial Team Updated: 22 Oct, 2025

Let’s face it—in today’s world, keeping everyone happy is a juggling act.

12 Best Intercom Alternatives & Competitors for 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 16 Jan, 2026

Whether you are a marketing pro or a customer service professional, chances are you have already heard about Intercom.

What Is Customer Churn? 8 Strategies to Reduce Churn & Boost Loyalty

Reviewed by Babu Jayaram, Head of Customer Success - ProProfs Written by ProProfs Editorial Team Updated: 17 Apr, 2026

Every business exists as long as it has customers.

12 Best ITSM Tools for Exceptional IT Support in 2026

Reviewed by Babu Jayaram, Head of Customer Success - ProProfs Written by ProProfs Editorial Team Updated: 16 Jan, 2026

A majority of businesses are adopting the best ITSM tools to build and maintain a strong IT ecosystem and offer interrupted IT support to customers and employees.

SLA Management: Benefits, Challenges & Best Practices

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 16 Jan, 2026

No matter what service you offer to consumers—financial, customer support, SaaS, consultancy, etc., you need the right service level agreements (SLAs) to strengthen relationships.

How to Reduce Customer Complaints: Expert Tips & Solutions

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 16 Jan, 2026

Customer service professionals across industries face a common question – How to reduce customer complaints?

11 Best Help Desk Metrics & KPIs to Boost Support Performance

Reviewed by Naveen Sharma, Customer Support Expert Written by ProProfs Editorial Team Updated: 17 Apr, 2026

Is your customer service team marching on without a clear sense of direction?