ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

30+ Best Remote Working Tools to Work From Any Part of the World

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Aug, 2026

Just a couple of years ago, we were waking up early, hopping onto jam packed public transportation to reach the office, and religiously following the 9 to 5 schedule. Fast forward to the present times and remote work has become the new normal. Employees are working in the comfort of their pyjamas, spending more time...

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How to Improve Service Desk Performance (10 Proven Tips for 2026)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 25 Mar, 2026

Support desk best practices are a set of proven methods and processes that help IT and customer support teams handle requests faster, reduce errors, improve user satisfaction, and build a service desk that actually scales — without adding more people or burning out your existing team. Still managing IT requests in a spreadsheet? You’re not...

What Is the Difference Between Call Center and Help Desk?

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 29 Apr, 2026

Remember the time when you ran into a faulty product and wanted to contact the business for support? While one of your friends suggested reaching their call center team, others advised contacting their help desk. And you thought to yourself – “After all, what is the difference between call center and help desk? Aren’t they...

50+ Customer Service Scripts For Your Team

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 17 Jun, 2026

Let’s be honest, customers don’t contact a business out of pleasure. When was the last time you went on a vacation and felt like speaking to a customer service representative? Yes, almost never! Customers contact you when they need assistance or simply when they are mad. The last thing they will want is a conversation...

11 Best Freshdesk Alternatives & Competitors in 2026 (Free and Paid)

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 19 Aug, 2026

Freshdesk is a solid help desk. It’s also the tool most support teams eventually outgrow, not because it stops working, but because the features you actually need (AI replies, deeper reporting, more channels) tend to sit one or two tiers above where you started. That’s usually the moment someone opens a new tab and types...

How to Set Measurable Customer Service Goals for Your Team in 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 1 Feb, 2026

Raise your hand if you feel your customer service department is perfect and there is nothing more you need to improve upon. Hands still on the mouse? Yeah, we thought so. Customer service teams around the world feel they work hard, treat their customers right, put in extra hours, but still don’t seem to go...

Zendesk vs Intercom vs ProProfs: In-Depth Feature & Price Comparison

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Apr, 2026

Choosing the ideal customer service tool is definitely not the easiest of decisions your business will ever make. While on one hand, you have to scroll through multiple comparison websites, online reviews, etc. On the other hand, you need to be careful about the various needs and requirements of your support team. While there is...

30 Customer Service Email Templates: Respond Faster With Confidence

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Jun, 2026

If every “I’m sorry for the inconvenience” were a brick, I’d have enough to build a skyscraper. After a decade of dealing with high-volume support, I’ve learned a hard truth: most customer service email templates are where brands lose the human connection. We’ve all been on the receiving end of those robotic, “copy-paste” replies. They...

13 Best Customer Service Software for 2026: Deliver Fast & Seamless Support

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Aug, 2026

“I still remember losing a loyal customer years ago, not because our product failed, but because our support did.“ That moment taught me a hard truth: customers don’t just buy products, they buy experiences. And in , delivering those experiences hinges on having the right customer service software. With rising expectations for AI automation, personalization,...

The Ultimate Guide to Customer Segmentation

Written by ProProfs Editorial Team Updated: 9 May, 2025

Do you just assume you already know who your customers are and what they want? Do you have any strategies in place to target different customers differently? Whether you are a marketer looking to target your niche audience or a product designer striving to create eye-catching products, understanding your customer base is the first step...