ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Email Overload? Meet 10 Email Ticketing Systems to Boost Support in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 11 Jun, 2025

If there’s one thing I’ve learned after years of building customer-focused businesses, it’s this: email is far from dead—especially when it comes to support. Email ticketing systems can help automate turning incoming emails into manageable tickets. These tickets can be tracked, prioritized, and assigned to the right agents. The result? Improved response times and team...

What Is Customer Support? [Tips, Strategies & Tools For Success]

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 9 May, 2025

Suppose you’re neck-deep in using a new product, and suddenly, there’s a roadblock – a confusing error message, a missing feature, or something that doesn’t work quite how you expected. That’s where customer support swoops in. But what exactly is customer support, and why is it such a crucial part of any business? For years,...

8 Best HubSpot Service Hub Alternatives for 2025

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 12 Mar, 2025

With its robust features and integrations, HubSpot Service Hub has been a staple for many businesses looking to enhance their customer service operations. However, not every team’s needs align perfectly with what it offers, and the search for the right HubSpot alternative never truly ends. As someone who has been there, I’ll share some top...

AI in Customer Service: Exploring Benefits, Challenges, and Future Trends

Written by ProProfs Editorial Team Updated: 29 Apr, 2025

Have you ever wondered what’s behind the curtain of modern, seamless customer service? It’s not magic, it’s AI!

8 Team Email Management Software for 2024

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 21 Feb, 2025

Over the years, I’ve drafted thousands of emails. But do you know which ones made the most impact on my customers? Those that stemmed from team collaboration. Email has shifted from a solo effort to a team relay. Thanks to team email management software, multiple team members can access, prioritize, and respond to emails without...

8 Best Spiceworks Alternatives for 2025

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 21 Feb, 2025

There is a lot of buzz around Spiceworks – the “free” IT ticketing system. But, despite Spicework’s free pricing policy, if you are tired of forceful advertisements or simply want a tool with reliable support, I have some amazing options for you. After extensive research and analysis, I have compiled a list of 8 Spiceworks...

Written by ProProfs Editorial Team Updated: 24 Feb, 2025

Email management can soon turn into a headache when you have an overflowing inbox.

12 Cold Email Templates to Grow Reach & Sales in 2024

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 12 Jun, 2025

As digital communication constantly evolves, cold emailing is a critical strategy for businesses looking to expand their reach and forge new connections. But how do you compose the best email? Cold email templates can help you intelligently target your audience while maintaining a dose of personalization. With a well-designed template, you can share consistent, error-free...

12 Sales Follow-Up Email Templates to Turn Silences Into Sales

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 24 Feb, 2025

Sometimes, in life, you may not hit the target on the first attempt. And who knows this better than a sales representative? After the first contact with a prospect, they may not be fully convinced to buy your product or service. This is where sales follow-up emails can help reignite their interests and push them...

What Is ITSM? A Complete Guide for 2024

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 21 Feb, 2025

If you think ITSM (IT Service Management) is just about technology management, you may want to think again. Modern ITSM is a strategic approach to designing, delivering, and improving the way IT is used by your internal employees and external customers. Whether you’re new to this term and wondering “What is ITSM?” or looking to...