Deepak Som, Author at ProProfs Help Desk Blog

Articles by Deepak Som

13 Best Help Desk Ticketing Software Tools for Faster Support in 2026

Written by Deepak Som, Author & Editor at ProProfs Updated: 20 Feb, 2026

Customer support has changed a lot over the years, and I’ve learned firsthand that managing requests without the right system quickly becomes unsustainable. Once your business starts growing, relying on spreadsheets or scattered inboxes can lead to missed issues, slower responses, and frustrated customers. That’s exactly why investing in help desk ticketing software is no...

17 Sales Email Templates for Maximum Leads & Conversions in 2026

Written by Deepak Som, Author & Editor at ProProfs Updated: 17 Apr, 2026

When you spend hours crafting your magical sales emails, and customers don’t open them, all your efforts go down the drain. So, how do you draft killer emails that get the job done? Well, ready-to-use sales email templates can work wonders. The best sales email templates can help you enhance your email marketing efforts, generate...

11 Free Help Desk Software in 2026 That Cost You Absolutely Nothing!

Reviewed by Lucas Clark, Customer Support Expert Written by Deepak Som Updated: 17 Apr, 2026

Having worked closely with growing businesses and lean support teams, I’ve noticed a clear pattern. In the early stages, you need smart systems, not heavy investments. Every decision is about maximizing value while keeping operations cost-effective. That’s exactly why so many growing businesses start looking for free help desk software before they’re ready to invest...

Support on Autopilot: How to Implement Customer Service Automation in 2026

Reviewed by Sameer Bhatia, Founder and CEO - ProProfs Written by Deepak Som Updated: 17 Apr, 2026

I still remember the frustration of watching my support team drown in repetitive queries—answering the same “Where’s my order?” or “How do I reset my password?” dozens of times a day. We were spending hours on tasks that didn’t require human intelligence. Sounds familiar, right? But what if there was a way to break free...

Top 17 Customer Service Skills to Delight Customers in 2026

Written by Deepak Som, Author & Editor at ProProfs Updated: 17 Apr, 2026

Imagine you’re a customer who just received a defective product or a wrong order. You’re angry and disappointed and want to vent your frustration at the company. But instead of getting a delayed response, you’re greeted by a friendly representative who listens to your problem, apologizes sincerely, and offers a quick and satisfactory solution. How...

10 Best Trouble Ticket Software for 2026

Written by Deepak Som Updated: 30 Sep, 2025

Do you wish to take the “trouble” out of customer inquiries and complaints? Trouble ticket software, also known as help desk software, can be the solution you need. From streamlining customer inquiries to swiftly resolving technical glitches, the tool has helped my team boost service excellence and customer satisfaction. In this blog, I will share...

10 Best Issue Tracking Software for Faster Issue Resolution in 2026

Reviewed by Lucas Clark, Customer Support Expert Written by Deepak Som Updated: 17 Apr, 2026

I’ve always said this: “If you run a business, issues will arise. But how quickly you track and resolve them will determine your team’s success.” Whether it’s a bug in your product, a customer-reported complaint, or an internal workflow hiccup, having the right issue tracking software is non-negotiable. I’ve personally tested a wide range of...

Empathy Exercises for Customer Service: 10 Ways to Train Your Team

Written by Deepak Som, Author & Editor at ProProfs Updated: 16 Jan, 2026

At the heart of exceptional customer service lies a timeless quality — empathy. Understanding and sharing your customers’ emotions can transform routine transactions into meaningful relationships. But how do you imbibe empathy in your team? Empathy exercises for customer service can be a valuable way to enhance team members’ ability to understand and connect with...

8 Best BoldDesk Alternatives & Competitors for 2026

Written by Deepak Som, Author & Editor at ProProfs Updated: 2 Feb, 2026

Is BoldDesk as “bold” and powerful as it claims to be? My experience with the tool revealed a few limitations, like fewer integrations, the absence of live chat and chatbot functionality, limited reporting, and so on. If you are sailing in the same boat and searching for the best BoldDesk alternative, this blog is for...

Top 10 Customer Service Automation Software for Faster Support in 2026

Written by Deepak Som, Author & Editor at ProProfs Updated: 10 Oct, 2025

I once came across a saying: “You delay a single response, you lose the customer.” That truth became clear the morning our inbox overflowed and a major client quietly walked away. In that moment, I realised, customer service automation software is absolutely essential. Today, customers expect quick, personalized, and consistent support every single time. Teams...