Deepak Som, Author at ProProfs Help Desk Blog

Articles by Deepak Som

Top 12 Help Desk Software for Customer Support in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by Deepak Som Updated: 22 Oct, 2025

Did you know the help desk software market is set to hit a whopping $21.8 billion by 2027? That’s a giant leap, and it’s no surprise—businesses increasingly rely on cutting-edge tools to upgrade customer support. Whether you want to improve communication, automate tasks, or boost customer satisfaction, the right help desk software can make it a...

13 Best Help Desk Ticketing Systems to Automate Support in 2025

Written by Deepak Som, Author & Editor at ProProfs Updated: 22 Oct, 2025

Modern support teams know that customer complaints or requests cannot be managed on sticky notes or spreadsheets. Important issues can slip through, leading to chaos and unhappy customers. This is where I feel a help desk ticketing system has become the backbone of effective customer service operations, helping agents centralize issues, track tickets, and automate...

17 Sales Email Templates for Maximum Leads & Conversions in 2025

Written by Deepak Som, Author & Editor at ProProfs Updated: 22 Oct, 2025

When you spend hours crafting your magical sales emails, and customers don’t open them, all your efforts go down the drain. So, how do you draft killer emails that get the job done? Well, ready-to-use sales email templates can work wonders. The best sales email templates can help you enhance your email marketing efforts, generate...

11 Best ITSM Tools for Exceptional IT Support in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by Deepak Som Updated: 22 Oct, 2025

Drowning in support emails while trying to grow your business? If your Mondays start with firefighting tickets, something’s off—and hiring more people isn’t always the answer. What you need is structure. Free help desk software gives growing teams a smart, cost-effective way to stay organized and responsive without burning through resources. With the right free...

Support on Autopilot: How to Implement Customer Service Automation in 2025

Reviewed by Sameer Bhatia, Founder and CEO - ProProfs Written by Deepak Som Updated: 2 Apr, 2025

I still remember the frustration of watching my support team drown in repetitive queries—answering the same “Where’s my order?” or “How do I reset my password?” dozens of times a day. We were spending hours on tasks that didn’t require human intelligence. Sounds familiar, right? But what if there was a way to break free...

Top 17 Customer Service Skills to Delight Customers in 2025

Written by Deepak Som, Author & Editor at ProProfs Updated: 22 Oct, 2025

Imagine you’re a customer who just received a defective product or a wrong order. You’re angry and disappointed and want to vent your frustration at the company. But instead of getting a delayed response, you’re greeted by a friendly representative who listens to your problem, apologizes sincerely, and offers a quick and satisfactory solution. How...

10 Best Trouble Ticket Software for 2025

Written by Deepak Som Updated: 30 Sep, 2025

Do you wish to take the “trouble” out of customer inquiries and complaints? Trouble ticket software, also known as help desk software, can be the solution you need. From streamlining customer inquiries to swiftly resolving technical glitches, the tool has helped my team boost service excellence and customer satisfaction. In this blog, I will share...

10 Best Issue Tracking Software for Faster Issue Resolution in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by Deepak Som Updated: 22 Oct, 2025

I’ve always said this: “If you run a business, issues will arise. But how quickly you track and resolve them will determine your team’s success.” Whether it’s a bug in your product, a customer-reported complaint, or an internal workflow hiccup, having the right issue tracking software is non-negotiable. I’ve personally tested a wide range of...

Empathy Exercises for Customer Service: 10 Ways to Train Your Team

Written by Deepak Som, Author & Editor at ProProfs Updated: 15 Oct, 2025

At the heart of exceptional customer service lies a timeless quality — empathy. Understanding and sharing your customers’ emotions can transform routine transactions into meaningful relationships. But how do you imbibe empathy in your team? Empathy exercises for customer service can be a valuable way to enhance team members’ ability to understand and connect with...

8 Best BoldDesk Alternatives for 2025

Written by Deepak Som, Author & Editor at ProProfs Updated: 17 Oct, 2025

Is BoldDesk as “bold” and powerful as it claims to be? My experience with the tool revealed a few limitations, like fewer integrations, the absence of live chat and chatbot functionality, limited reporting, and so on. If you are sailing in the same boat and searching for the best BoldDesk alternative, this blog is for...