Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |

Deepak is a staff writer and editor at ProProfs.com. He has extensive knowledge in customer support, self-service knowledge bases, AI help desks, sales, live chat, escalation pathways, and problem-resolution strategies. His passion for delivering exceptional customer experiences, combined with his expertise in various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

ProProfs Help Desk vs. Zendesk: Which Is the Better Help Desk?

Written by , Author & Editor at ProProfs Updated: 9 Sep, 2026
Suppose you’re responsible for selecting your company’s appropriate help desk solution. Two options that consistently emerge as top choices are ProProfs Help Desk and Zendesk.  Whether you are wondering which tool offers more value for your money or which is easier to start with, I have all the answers.  I will compare these two software...
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ProProfs Help Desk vs. Help Scout: 9 Tests to Decide Which One Is Better

Written by , Author & Editor at ProProfs Updated: 17 Mar, 2025
Most help desk users face a common dilemma – which one to pick between ProProfs Help Desk vs. Help Scout.  If you do not have the answer already, I’m here to help you out. I’ve compared both these help desk systems across various parameters – from UI and customization to overall pricing.  Let’s see which...
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How to Track Customer Requests: Best Tips & Practices

Written by , Author & Editor at ProProfs Updated: 15 Oct, 2025
Put yourself in the customer’s shoes for a second. Imagine you share a request with your favorite brand. What are your expectations? You want your request to be a priority, right?  This is true for every customer – they want their requests to be taken seriously. And for business owners, the only way to delight...
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What Is MSP Ticketing System? Definition, Benefits & TopTools

Written by , Author & Editor at ProProfs Updated: 2 Feb, 2026
More and more businesses are turning to MSPs or managed service providers to handle key IT functions. No wonder the MSP market has become worth hundreds of billions of dollars.  If you are a budding MSP, managing IT issues of thousands of businesses is never a cakewalk. Right from server downtime complaints to network security...
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Customer Support vs. Customer Success: 6 Differences You Should Know

Written by , Author & Editor at ProProfs Updated: 21 Feb, 2025
While implementing any customer success programs, you might find yourself in a tricky spot – “Are customer success and customer support the same thing? If they are different, how should we set different goals for these teams?”  In this battle of customer success vs customer support, you can spot differences between them, but there is...
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What is a Support Ticket & How Can You Resolve Tickets Faster?

Reviewed by Naveen Sharma, Customer Support Expert Written by Updated: 17 Oct, 2025
No matter if you are a small team that is part of a month-old startup or a big team working for a corporate giant, resolving customer concerns as and when they appear is critical for everyone’s success.  But when the list of customer problems runs in hundreds or thousands; how do you organize and prioritize...
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