Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |

Deepak is a staff writer and editor at ProProfs.com. He has a deep understanding of customer support, help desk, sales, live chat, ticket routing and prioritization procedures, the creation and utilization of efficient escalation pathways, and effective problem-resolution strategies. Deepak’s passion for delivering exceptional customer experiences, combined with his in-depth knowledge of various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

Last modified: March 27, 2024

Top 12 Zendesk Alternatives & Competitors for 2024

Zendesk functions as a straightforward help desk software used by some leading businesses across the globe. However, expensive pricing and complicated features make it an unsuitable option for most small to mid-sized businesses.  Let me introduce you to 12 best-in-class Zendesk alternatives, each capable of taking your customer service to the next level. In the...
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Last modified: April 18, 2024

12 Best Email Ticketing Systems for Customer Support in 2024

Are innumerable support emails choking your inbox? Is it hard to manage and prioritize customer conversations? Does team collaboration lead to more chaos than order? If you answered yes, it might be the right time to invest in the best email ticketing systems. An email ticketing software can help you manage your email support traffic,...
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Last modified: March 22, 2024

What is a Support Ticket & How Can You Resolve Tickets Faster?

No matter if you are a small team that is part of a month-old startup or a big team working for a corporate giant, resolving customer concerns as and when they appear is critical for everyone’s success.  But when the list of customer problems runs in hundreds or thousands; how do you organize and prioritize...
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