Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |

Deepak is a staff writer and editor at ProProfs.com. He has a deep understanding of customer support, help desk, sales, live chat, ticket routing and prioritization procedures, the creation and utilization of efficient escalation pathways, and effective problem-resolution strategies. Deepak’s passion for delivering exceptional customer experiences, combined with his in-depth knowledge of various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

Last modified: July 5, 2024

Top 12 Zendesk Alternatives & Competitors for 2024

Zendesk functions as a straightforward help desk software used by some leading businesses across the globe. However, expensive pricing and complicated features make it an unsuitable option for most small to mid-sized businesses.  Let me introduce you to 12 best-in-class Zendesk alternatives, each capable of taking your customer service to the next level. In the...
Read More
Last modified: March 22, 2024

What is a Support Ticket & How Can You Resolve Tickets Faster?

No matter if you are a small team that is part of a month-old startup or a big team working for a corporate giant, resolving customer concerns as and when they appear is critical for everyone’s success.  But when the list of customer problems runs in hundreds or thousands; how do you organize and prioritize...
Read More