Deepak Som

ProProfs Help Desk and LiveAgent are two of the most affordable yet feature-rich help desk systems out there.  If you are confused between the two, join me in this comparison to discern which tool provides the optimal value for your investment. Right from the UI and automation to the pricing structure, I have compared the...

Suppose you’re responsible for selecting your company’s appropriate help desk solution. Two options that consistently emerge as top choices are ProProfs Help Desk and Zendesk.  Whether you are wondering which tool offers more value for your money or which is easier to start with, I have all the answers.  I will compare these two software...

More and more businesses are turning to MSPs or managed service providers to handle key IT functions. No wonder the MSP market has become worth hundreds of billions of dollars.  If you are a budding MSP, managing IT issues of thousands of businesses is never a cakewalk. Right from server downtime complaints to network security...

Are you looking to grab the attention of prospects and customers using sales email templates? When you spend hours crafting your magical sales emails and customers don’t open them, all your efforts go down the drain. So how do you draft killer emails that offer the highest open rate? Well, ready-to-use sales email templates can...

While implementing any customer success programs, you might find yourself in a tricky spot – “Are customer success and customer support the same thing? If they are different, how should we set different goals for these teams?”  In this battle of customer success vs customer support, you can spot differences between them, but there is...