Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |

Deepak is a staff writer and editor at ProProfs.com. He has a deep understanding of customer support, help desk, sales, live chat, ticket routing and prioritization procedures, the creation and utilization of efficient escalation pathways, and effective problem-resolution strategies. Deepak’s passion for delivering exceptional customer experiences, combined with his in-depth knowledge of various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

ProProfs Help Desk vs HappyFox: Which Help Desk Helps Better?

ProProfs Help Desk and HappyFox are both affordable and feature-rich help desk systems.  While ProProfs Help Desk is great for shared inboxes, automation, analytics, and multi-channel support, HappyFox enables users to collaborate with shared inboxes, automate ticket assignments, and track performance with reports. If you are unsure which one to choose, I will help you...
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ProProfs Help Desk vs. LiveAgent: Which Is the Better Help Desk?

ProProfs Help Desk and LiveAgent are two of the most affordable yet feature-rich help desk systems out there.  If you are confused between the two, join me in this comparison to discern which tool provides the optimal value for your investment. Right from the UI and automation to the pricing structure, I have compared the...
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12 Best Help Desk Software & Tools for 2024 [Expert Reviewed]

Try searching for the “best help desk software” on Google, and you will likely get a billion results.  In a world where every software vendor claims to be the best, thankfully, I haven’t fallen for marketing gimmicks and got to try the best tools on my own.  Like many others, if you, too, are on...
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ProProfs Help Desk vs. Zendesk: Which Is the Better Help Desk?

Suppose you’re responsible for selecting your company’s appropriate help desk solution. Two options that consistently emerge as top choices are ProProfs Help Desk and Zendesk.  Whether you are wondering which tool offers more value for your money or which is easier to start with, I have all the answers.  I will compare these two software...
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ProProfs Help Desk vs. Help Scout: 9 Tests to Decide Which One Is Better

Most help desk users face a common dilemma – which one to pick between ProProfs Help Desk vs. Help Scout.  If you do not have the answer already, I’m here to help you out. I’ve compared both these help desk systems across various parameters – from UI and customization to overall pricing.  Let’s see which...
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Ticketing System Guide: Definition, Features & Benefits Explained

If you handle a customer service team, you know life at the office is nothing short of a battlefield. One second, there is an email complaint shared by an existing customer; the next, there is an inquiry by a prospect demanding urgent attention.  A powerful ticketing system can help you turn this chaos into a...
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How to Track Customer Requests: Tips & Best Practices

Put yourself in the customer’s shoes for a second. Imagine you share a request with your favorite brand. What are your expectations? You want your request to be a priority, right?  This is true for every customer – they want their requests to be taken seriously. And for business owners, the only way to delight...
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What Is MSP Ticketing System? Definition, Benefits & Tools

More and more businesses are turning to MSPs or managed service providers to handle key IT functions. No wonder the MSP market has become worth hundreds of billions of dollars.  If you are a budding MSP, managing IT issues of thousands of businesses is never a cakewalk. Right from server downtime complaints to network security...
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Top 10 Alternatives to Spiceworks for Businesses in 2024

There is a lot of “hoo-ha” around Spiceworks – the free IT ticketing system. But why are so many businesses like you searching for the best Spiceworks alternatives?  “Well, although Spiceworks is free of cost, it comes with its own set of limitations. Whether it is forceful advertisements or an outdated interface, there are many...
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Customer Support vs. Customer Success: 6 Differences You Should Know

While implementing any customer success programs, you might find yourself in a tricky spot – “Are customer success and customer support the same thing? If they are different, how should we set different goals for these teams?”  In this battle of customer success vs customer support, you can spot differences between them, but there is...
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