10 Best Zoho Desk Alternatives & Competitors for 2024
Zoho Desk has carved a niche for itself in the customer support software world.
What Is Customer Churn & 8 Ways to Reduce It
Every business exists as long as it has customers. But what if these customers decide to part ways due to inefficient support processes, defective products, or poor engagement?
11 Best ITSM Tools for Exceptional IT Support in 2024
A majority of businesses are adopting the best ITSM tools to build and maintain a strong IT ecosystem and offer interrupted IT support to customers and employees.
![What Is an SLA? [SLA Management Benefits & Best Practices]](https://www.proprofsdesk.com/blog/wp-content/uploads/2021/10/service-level-agreement-metrics.png)
What Is an SLA? [SLA Management Benefits & Best Practices]
No matter what service you offer to consumers—financial, customer support, SaaS, consultancy, etc., you need the right service level agreements (SLAs) to strengthen relationships.
How to Reduce Customer Complaints & Delight Customers in 2024
Customer service professionals across industries face a common question – How to reduce customer complaints?
11 Best Help Desk Metrics & KPIs to Boost Support Performance
Is your customer service team marching on without a clear sense of direction? It’s time to shed some light on its goals and performance.
What Is An Omnichannel Customer Experience? Benefits, Examples & Tips
Over the last few years, there has been a lot of buzz around the term “omnichannel”. So much so that you will hear almost every business make big claims that they offer “omnichannel customer experience”. But as fancy as it might sound, what does omnichannel really mean? And how is it any different from multichannel?...
![What Is an IT Help Desk? [Benefits + Best Practices]](https://www.proprofsdesk.com/blog/wp-content/uploads/2024/08/What-Is-Customer-Retention_.png)
What Is an IT Help Desk? [Benefits + Best Practices]
“Printer not working,” “Forgot my password,” “Can’t connect to the server” — these are just a few of the common issues that an IT help desk addresses daily. From resolving immediate technical problems to offering guidance on software and hardware usage, an IT help desk is the backbone of effective IT support. It is an...
![What Is Help Desk Management? [11 Best Practices for Support Success]](https://www.proprofsdesk.com/blog/wp-content/uploads/2021/02/22-Help-Desk-Management-Tips-Every-CS-Manager-Should-Know.png)
What Is Help Desk Management? [11 Best Practices for Support Success]
Behind every delightful customer experience is a well-oiled help desk, quietly working its magic. Imagine a world where every customer issue is resolved swiftly, every query answered with precision, and every support interaction leaves customers smiling. Sounds like a dream? It’s not – it’s the result of implementing top-notch help desk management practices. In this...
8 Best AI Help Desk Software for Smarter Support in 2024
Artificial intelligence (AI) is no longer a concept of Sci-Fi movies. Modern AI is right here— transforming the help desk landscape and empowering businesses to deliver faster, smarter, and more delightful customer experiences. For businesses seeking to elevate their support game, AI help desk software can be a game-changer – helping handle more queries, respond...