What Is a Web-Based Help Desk?

A web-based help desk software is a business application that can be accessed anytime using a web browser. There is no need to install any heavy software on your system and your agents can start addressing customer concerns in a matter of minutes.

What is a web-based help desk software

What Are the Benefits of Using a Web-Based Ticketing System?

Access Anytime, Anywhere
Access Anytime, Anywhere

With web-based help desks, you can enjoy the freedom of offering uninterrupted support to your customers from any part of the world. All you have to do is simply log in via any web browser and you are all set to delight customers.

Streamlined Ticket Management
Streamlined Ticket Management

Moving to a web-based ticketing system will streamline your ticket management process. Assign support tickets to agents most capable to handle them and track the progress of each ticket through a single dashboard.

Self-Service Portal
Self-Service Portal

With a web-based help desk, you can create an extensive self-service portal or help center for customers to find relevant help by themselves. Simply update your help content from time to time and keep your support ticket volume in check.

Team Collaboration
Team Collaboration

Customer service is not a one-man job. Web help desks allow for effortless collaboration across multiple departments and help you achieve more together. Simply tag other agents or teams in tickets and resolve issues faster.

Capture Customer Feedback
Capture Customer Feedback

Customer feedback is essential to guide your decision-making for an improved support process. Simply share surveys with your users to discover improvement areas and measure customer satisfaction.

Why Is ProProfs the Best Web-based Help Desk?

Painless Implementation
Painless Implementation

ProProfs Help Desk is super easy to set up and requires no heavy training or coding skills. Enjoy our user-friendly interface and focus on what matters the most- your customers.

Feature Loaded
Feature Loaded

Our intuitive tool offers an array of must-have customer service features. Right from ticket labels to canned responses, get all the features you need to offer support at scale.

Affordable Pricing
Affordable Pricing

The right web-based help desk software should not cost a fortune. Simply choose any of our flexible pay-per-agent plans and easily move up the ladder to meet your growing needs.

Provide 24x7 Support From Any Device

No installation required. Offer instant support anytime, anywhere

Our web-based software functions on a browser and helps you avoid painstaking downloads or installations. Whether your team works from the office or at home, they can access all help desk features through any leading web browser such as Google Chrome, Mozilla Firefox, or any other. Use any internet-enabled device- mobile, PC, or tablet and delight customers with instant support.

  • tick ProProfs chat tick No need to download & install
  • tick ProProfs chat tick Access from any browser
  • tick ProProfs chat tick Offer instant support from any device

Delight Customers With Multi-Channel Support

Always stay available on the channels your customers prefer

With the shared inbox feature, you can bring all your customer-facing inboxes (such as info@, support@, sales@, etc.) on a single platform. Easily create a powerful knowledgebase that includes FAQs, help articles, documentation, and reduce your support ticket volume by half. Use Live Chat to interact with customers in real-time on your website and identify important sales opportunities.

  • tick ProProfs chat tick Keep support emails intact with a shared inbox
  • tick ProProfs chat tick Reduce ticket volume with a knowledge base
  • tick ProProfs chat tick Provide real-time assistance using live chat

Improve Performance With Automation

Stay on top of your game with an automated workflow

Our web-based help desk ticketing software allows you to speed up ticket resolution with smart automations. Avoid typing responses manually and instead, create canned responses for common customer problems. Share automated surveys after a ticket is closed and allow customers to rate their experience almost instantly. Moreover, keep both employees and customers on the same page with automated ticket notifications and updates

  • tick ProProfs chat tick Canned responses for faster ticket resolution
  • tick ProProfs chat tick Share automated customer surveys
  • tick ProProfs chat tick Automated alerts & notifications

Take Complete Control of Your Data

Keep your customer service data safe & protected on the cloud
Take all control of your data with help desk tool

Support your customers from across the globe without worrying about security threats or issues. ProProfs Help Desk is hosted on the leading cloud platform IBM for limitless performance. We have incorporated top-notch data protection and security procedures that promise a stress-free experience. All software updates and backups are automated which ensures smooth operations with high uptime and availability.

  • tick ProProfs chat tick Hosted on the leading cloud platform-IBM
  • tick ProProfs chat tick Top-notch data protection & security procedures
  • tick ProProfs chat tick Automated updates & backups

AI-Generated Reports & Analytics

Steer your business in the right direction with smart reports

Don’t let the lack of data slow down your customer support. With our free web-based help desk software, you can easily view your daily, weekly, or monthly progress at a glance. Keep a tab on key performance indicators (KPIs) and track individual as well as team performance. Share instant surveys with customers to monitor your CSAT & NPS.

  • tick ProProfs chat tick Generate daily, weekly, or monthly reports
  • tick ProProfs chat tick Track individual & team performance
  • tick ProProfs chat tick Measure CSAT &   NPS


  • Track Tickets
    Track Tickets

    Never lose a ticket again, always know who is workingon what.

  • Prioritize Tickets
    Prioritize Tickets

    Make sure the most critical tickets get solved first.

  • Solve Tickets
    Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets.

  • Share Knowledge
    Share Knowledge

    Customers love self-service knowledge base resources.

  • Instant Support
    Instant Support

    Allow customers to chat with you right on your website.

  • Train Agents & Customers
    Train Agents & Customers

    Train customers & agents with online training courses.


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Press & Ratings

ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

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