A web-based help desk software is a business application that can be accessed anytime using a web browser. There is no need to install any heavy software on your system and your agents can start addressing customer concerns in a matter of minutes.
With web-based help desks, you can enjoy the freedom of offering uninterrupted support to your customers from any part of the world. All you have to do is simply log in via any web browser and you are all set to delight customers.
Moving to a web-based ticketing system will streamline your ticket management process. Assign support tickets to agents most capable to handle them and track the progress of each ticket through a single dashboard.
With a web-based help desk, you can create an extensive self-service portal or help center for customers to find relevant help by themselves. Simply update your help content from time to time and keep your support ticket volume in check.
Customer service is not a one-man job. Web help desks allow for effortless collaboration across multiple departments and help you achieve more together. Simply tag other agents or teams in tickets and resolve issues faster.
Customer feedback is essential to guide your decision-making for an improved support process. Simply share surveys with your users to discover improvement areas and measure customer satisfaction.
ProProfs Help Desk is super easy to set up and requires no heavy training or coding skills. Enjoy our user-friendly interface and focus on what matters the most- your customers.
Our intuitive tool offers an array of must-have customer service features. Right from ticket labels to canned responses, get all the features you need to offer support at scale.
The right web-based help desk software should not cost a fortune. Simply choose any of our flexible pay-per-agent plans and easily move up the ladder to meet your growing needs.
Our web-based software functions on a browser and helps you avoid painstaking downloads or installations. Whether your team works from the office or at home, they can access all help desk features through any leading web browser such as Google Chrome, Mozilla Firefox, or any other. Use any internet-enabled device- mobile, PC, or tablet and delight customers with instant support. .
With the shared inbox feature, you can bring all your customer-facing inboxes (such as [email protected], [email protected], [email protected], etc.) on a single platform. Easily create a powerful knowledgebase that includes FAQs, help articles, documentation, and reduce your support ticket volume by half. Use Live Chat to interact with customers in real-time on your website and identify important sales opportunities.
Our web-based help desk ticketing software allows you to speed up ticket resolution with smart automations. Avoid typing responses manually and instead, create canned responses for common customer problems. Share automated surveys after a ticket is closed and allow customers to rate their experience almost instantly. Moreover, keep both employees and customers on the same page with automated ticket notifications and updates
Support your customers from across the globe without worrying about security threats or issues. ProProfs Help Desk is hosted on the leading cloud platform IBM for limitless performance. We have incorporated top-notch data protection and security procedures that promise a stress-free experience. All software updates and backups are automated which ensures smooth operations with high uptime and availability.
Don’t let the lack of data slow down your customer support. With our free web-based help desk software, you can easily view your daily, weekly, or monthly progress at a glance. Keep a tab on key performance indicators (KPIs) and track individual as well as team performance. Share instant surveys with customers to monitor your CSAT & NPS.
Never lose a ticket again, always know who is workingon what.
Make sure the most critical tickets get solved first.
Canned responses & knowledge base make it easy to solve tickets.
Customers love self-service knowledge base resources.
Allow customers to chat with you right on your website.
Train customers & agents with online training courses.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services