Help Desk Archives - Page 6 of 10 - ProProfs Help Desk Blog

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Help Desk Customization: 10 Ways to Personalize Support

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

Are you looking for customizable help desk software that fits perfectly into your team? Let’s be honest, despite having similar goals, no two customers service teams are the same. They differ in aspects such as team size, workflow, hierarchy, and even how they monitor their performance. The best thing about help desk customization is that...

Automated Ticket Routing: Definition, Benefits, & How to Automate

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

The recipe to bake awesome customer service is indeed very simple – be fast, accurate, and consistent with your responses. But why are businesses unable to cook what they had promised? What ingredient are they missing? The missing ingredient can be automation technology. Even a simple feature such as automated ticket routing can help you...

What Are Help Desk Mission and Vision Statements?

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Oct, 2025

Imagine your employees coming to work each day full of purpose and with a strong belief in your company’s values. They strongly relate to the good that your brand brings to the world and think they have found the most valuable thing – “meaning in life”. Sounds like a Disney movie, right? Well, it can...

10 Key Help Desk Benefits That Transform Customer Service Operations

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Oct, 2025

Customer interactions with your brand continue even after you make a sale. Right from the time a prospect visits your website to the time they need assistance even after years of making a purchase, your brand needs to be available. But can you really care for your customers when your agents have no idea how...

20+ Best Remote Working Tools to Work From Any Part of the World

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 4 Dec, 2025

Just a couple of years ago, we were waking up early, hopping onto jam packed public transportation to reach the office, and religiously following the 9 to 5 schedule. Fast forward to the present times and remote work has become the new normal. Employees are working in the comfort of their pyjamas, spending more time...

How to Improve Service Desk Performance: 10 Proven Tips for 2025

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Oct, 2025

While rapid innovation in Information Technology (IT) has made life easier for customers and employees, IT support teams are somewhere caught in an uphill battle. For most businesses, their IT service desk is under tremendous pressure. Support teams are feeling the heat of not only managing higher volumes of IT issues and requests but also...

What Is the Difference Between Call Center and Help Desk?

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

Remember the time when you ran into a faulty product and wanted to contact the business for support? While one of your friends suggested reaching their call center team, others advised contacting their help desk. And you thought to yourself – “After all, what is the difference between call center and help desk? Aren’t they...

Enterprise Help Desk: Guide, Benefits & Key Features

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

Even a day-old startup wants to grow its operations and become a multi-million dollar brand. But as you look to grow your business, do things get easier? Not really! With a big business comes big responsibilities and even bigger challenges. Enterprise organizations often struggle to meet user expectations. In addition to hundreds of customer complaints,...

10 Most Common Help Desk Problems & How to Solve Them

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Oct, 2025

No matter if you run a small online store or a large multinational business, you are bound to receive problems from your employees as well as customers. However, the “real problem” starts when your help desk is bombarded with innumerable issues, and things seem to spiral out of control. The good news is that most...

Difference Between Incident and Service Request: Definitions, Examples & Benefits

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Oct, 2025

In the world of IT support and service desk, even the most commonly used terminology can leave anyone scratching their heads. When we focus on two such terms- incident vs service request, we soon realize that there is a very fine line that separates them both. But why should your business care? Is the difference...