Deepak Som, Author at ProProfs Help Desk Blog

Articles by Deepak Som

Top 10 Customer Service Automation Software for Faster Support in 2025

Written by Deepak Som, Author & Editor at ProProfs Updated: 10 Oct, 2025

I once came across a saying: “You delay a single response, you lose the customer.” That truth became clear the morning our inbox overflowed and a major client quietly walked away. In that moment, I realised, customer service automation software is absolutely essential. Today, customers expect quick, personalized, and consistent support every single time. Teams...

ProProfs Help Desk vs HappyFox: Which Help Desk Helps Better?

Written by Deepak Som, Author & Editor at ProProfs Updated: 11 Mar, 2025

ProProfs Help Desk and HappyFox are both affordable and feature-rich help desk systems. While ProProfs Help Desk is great for shared inboxes, automation, analytics, and multi-channel support, HappyFox enables users to collaborate with shared inboxes, automate ticket assignments, and track performance with reports. If you are unsure which one to choose, I will help you...

ProProfs Help Desk vs. Zendesk: Which Is the Better Help Desk?

Written by Deepak Som, Author & Editor at ProProfs Updated: 21 Feb, 2025

Suppose you’re responsible for selecting your company’s appropriate help desk solution. Two options that consistently emerge as top choices are ProProfs Help Desk and Zendesk. Whether you are wondering which tool offers more value for your money or which is easier to start with, I have all the answers. I will compare these two software...

ProProfs Help Desk vs. Help Scout: 9 Tests to Decide Which One Is Better

Written by Deepak Som, Author & Editor at ProProfs Updated: 17 Mar, 2025

Most help desk users face a common dilemma – which one to pick between ProProfs Help Desk vs. Help Scout. If you do not have the answer already, I’m here to help you out. I’ve compared both these help desk systems across various parameters – from UI and customization to overall pricing. Let’s see which...

Ticketing System Explained: Definition, Benefits & Selection Tips for 2025

Written by Deepak Som, Author & Editor at ProProfs Updated: 21 Oct, 2025

I once had a client say, “I’ve emailed twice and still don’t know who’s handling my issue.” That was the moment I realized our process was broken. I knew we couldn’t scale on scattered inboxes anymore, so I opted for a ticketing system. It instantly solved the chaos by converting every request into an organized,...

How to Track Customer Requests: Best Tips & Practices

Written by Deepak Som, Author & Editor at ProProfs Updated: 15 Oct, 2025

Put yourself in the customer’s shoes for a second. Imagine you share a request with your favorite brand. What are your expectations? You want your request to be a priority, right? This is true for every customer – they want their requests to be taken seriously. And for business owners, the only way to delight...

What Is MSP Ticketing System? Definition, Benefits & TopTools

Written by Deepak Som, Author & Editor at ProProfs Updated: 17 Oct, 2025

More and more businesses are turning to MSPs or managed service providers to handle key IT functions. No wonder the MSP market has become worth hundreds of billions of dollars. If you are a budding MSP, managing IT issues of thousands of businesses is never a cakewalk. Right from server downtime complaints to network security...

Customer Support vs. Customer Success: 6 Differences You Should Know

Written by Deepak Som, Author & Editor at ProProfs Updated: 21 Feb, 2025

While implementing any customer success programs, you might find yourself in a tricky spot – “Are customer success and customer support the same thing? If they are different, how should we set different goals for these teams?” In this battle of customer success vs customer support, you can spot differences between them, but there is...

11 Best Zendesk Alternatives & Competitors for 2025

Written by Deepak Som, Author & Editor at ProProfs Updated: 9 Sep, 2025

Zendesk is one of the most popular help desk software used by leading businesses worldwide. However, due to its expensive pricing and complicated features, it’s common for existing users to search for Zendesk alternatives and competitors. If you sailing in the same boat, let me introduce you to 11 best-in-class Zendesk alternatives, each capable of...

What is a Support Ticket & How Can You Resolve Tickets Faster?

Reviewed by Naveen Sharma, Customer Support Expert Written by Deepak Som Updated: 17 Oct, 2025

No matter if you are a small team that is part of a month-old startup or a big team working for a corporate giant, resolving customer concerns as and when they appear is critical for everyone’s success. But when the list of customer problems runs in hundreds or thousands; how do you organize and prioritize...