Loaded with powerful features and settings, ProProfs Help Desk provides you with everything you need to manage customer support tickets, increase agent collaboration, and delight your customers with instant support. It is perfect for both beginners and professionals, small as well as enterprise.

ProProfs Help Desk starts at $0 (forever free plan) and comes loaded with all the bells and whistles you need to create a delightful support experience for your customers.

Quick feature & price comparison between

ProProfs Help Desk Vs. HappyFox
Features
ProProfs help desk software
HappyFox help desk
Pricing
$15/agent/month
$99/agent/month
Hosting
Yes
(Free, world-class hosting on IBM)
Yes
Designed For
Team/Business/Enterprise
Business & Enterprise
Installation & IT Support
Not required
(Cloud-Hosted)
Not required
(Cloud-Hosted)
Ticket Management
Automatic Ticket Assignment
Yes
(works on round-robin algorithm)
Parent-Child Ticketing
Tags
Multiple Shared Inbox
Vault
Yes
(Recover deleted tickets via Vault)
Agent Efficiency
Help Desk Automation
Customization
Reporting & Analytics
Integrations
Coding & Customization Knowledge
Security & Permissions
24/7 Support

Why Choose ProProfs?

  • ProProfs help desk easy to use
    Easy to Use - Works Like Email

    Simple and powerful, ProProfs Help Desk is designed to work just like email, so your support agents can get started in minutes without extensive training or onboarding.

  • Getting complete support by proprofs help desk software
    Complete Support Solution

    ProProfs Help Desk software is provided as a complete support package that includes chat, knowledge base, and customer survey tools. Put together, these products work wonders!

  • ProProfs provide help desk with simple price
    Honest, Simple Pricing

    Start small with our 15-day free trial. Post that, your account will continue as a Forever Free Plan unless you upgrade to the Essential or Premium plan.

  • Awesome support by proprofs helpdesk
    Awesome Support

    We are here for help 24*7, if you need us (it’s less likely that you will). If you ever do, we have awesome phone support, instant chat help, and a huge knowledge base.

  • ProProfs help desk trusted by leading companies
    Trusted by 15+ Million

    ProProfs enjoys a large customer base spread around the world. It is trusted by leading companies, colleges, and universities. Rest assured, you’re in seasoned hands!

  • Reliable Cloud Infrastructure by proprofs help desk software
    Reliable Cloud Infrastructure

    ProProfs Help Desk is hosted on a world-class cloud platform - IBM. This ensures that users get the benefit of faster deployment of the system.

Here are some more HappyFox alternatives for you to explore

1. Freshdesk
Freshdesk help desk software

Omnichannel and AI-powered, Freshdesk is suitable for businesses of all sizes. It helps you streamline conversations, improve agent collaboration, automate repetitive tasks, and manage support tickets seamlessly. The tool is noted for its simplified support, advanced features, and top-notch data security options. For those looking for advanced customization, gamification, and powerful integrations, Freshdesk offers the ideal solution.

Pricing: starts at $0.
2. LiveAgent
LiveAgent help desk software

LiveAgent’s help desk software provides a multichannel communication platform that allows your customers to reach out to you via any channel they want. A powerful tool comprising all essential and advanced help desk features, LiveAgent is ideal for businesses of all sizes. The tool is noted for its user-friendly help desk application that helps your agents address customer issues from wherever they are.

Pricing: starts at $0.
3. Kayako
Kayako help desk software

Kayako’s simple and affordable help desk software is one of the best alternatives to Zendesk. The tool is capable of providing excellent customer service in multiple languages and across various channels such as live chat, Facebook, Twitter, and email. Kayako’s suite of powerful features equips you with everything you need to manage and track customer queries coming from various channels, understand your customers’ journey, and deliver exceptional experiences.

Pricing: starts at $15/agent/month.
4. HelpScout
Online HelpScout help desk

Ideal for freelancers and SMEs, Help Scout is also one of the major HappyFox competitors. It is a simple tool comprising both basic and advanced help desk features that work together to give you a one-of-a-kind ticket management experience. Its suite of features includes everything right from the shared inbox and in-app messaging to reporting and customer management. Its 50+ powerful integrations further ensure that you are well-equipped to give your customers the best support experience.

Pricing: starts at $25/ user/month.
5. Zoho Desk
Zoho Desk helpdesk software

A context-aware help desk tool, Zoho Desk is designed keeping in mind the requirements of agents, managers, as well as customers. Powered by AI, the tool helps you in various aspects of customer support, including agent productivity, task automation, multi-channel communication, self-help options, customization, and much more. Trusted by global brands, Zoho Desk is one of the best HappyFox alternatives you can try.

Pricing: starts at $0

That was a crisp list of HappyFox alternatives that you can explore and make a conscious choice based on your requirements. In case you are still unsure which of these is the best Help Desk software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

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