8 Best Help Desk Software for Schools and Universities: Updated List for 2025
As someone who’s worked closely with schools, I’ve seen the struggles firsthand.
11 Best ITSM Tools for Exceptional IT Support in 2025
A majority of businesses are adopting the best ITSM tools to build and maintain a strong IT ecosystem and offer interrupted IT support to customers and employees.
SLA Management: Benefits, Challenges & Best Practices
No matter what service you offer to consumers—financial, customer support, SaaS, consultancy, etc., you need the right service level agreements (SLAs) to strengthen relationships.
11 Best Help Desk Metrics & KPIs to Boost Support Performance
Is your customer service team marching on without a clear sense of direction?
Top 12 Help Desk Software for Customer Support in 2025
Did you know the help desk software market is set to hit a whopping $21.8 billion by 2027? That’s a giant leap, and it’s no surprise—businesses increasingly rely on cutting-edge tools to upgrade customer support. Whether you want to improve communication, automate tasks, or boost customer satisfaction, the right help desk software can make it a...
13 Best Help Desk Ticketing Systems to Automate Support in 2025
Modern support teams know that customer complaints or requests cannot be managed on sticky notes or spreadsheets. Important issues can slip through, leading to chaos and unhappy customers. This is where I feel a help desk ticketing system has become the backbone of effective customer service operations, helping agents centralize issues, track tickets, and automate...
What Is ITIL? [Versions, Benefits & How to Implement]
Information Technology Infrastructure Library—a comprehensive framework that has become the global standard for ITSM, is transforming the way businesses interact with technology. But what is ITIL, and why has it garnered such widespread acclaim? This guide will help you understand the origins, principles, and structure of ITIL, exploring how it can transform IT service management...
11 Best ITSM Tools for Exceptional IT Support in 2025
Drowning in support emails while trying to grow your business? If your Mondays start with firefighting tickets, something’s off—and hiring more people isn’t always the answer. What you need is structure. Free help desk software gives growing teams a smart, cost-effective way to stay organized and responsive without burning through resources. With the right free...
What Is ITSM? A Complete Guide for 2024
If you think ITSM (IT Service Management) is just about technology management, you may want to think again. Modern ITSM is a strategic approach to designing, delivering, and improving the way IT is used by your internal employees and external customers. Whether you’re new to this term and wondering “What is ITSM?” or looking to...
Help Desk Migration: Definition, Benefits & Key Challenges
In today’s rapidly evolving customer service landscape, help desk migration can be both a daunting and rewarding endeavor. But what exactly does it mean? Help desk migration involves the transfer of data and workflows from one help desk system to another. Imagine it as moving from one house to another, ensuring that every item, big...