Help Desk Archives - Page 2 of 9 - ProProfs Help Desk Blog

Recent Articles

What Is an SLA? [SLA Management Benefits & Best Practices]

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 24 Feb, 2025

No matter what service you offer to consumers—financial, customer support, SaaS, consultancy, etc., you need the right service level agreements (SLAs) to strengthen relationships.

11 Best Help Desk Metrics & KPIs to Boost Support Performance

Reviewed by Naveen Sharma, Customer Support Expert Written by ProProfs Editorial Team Updated: 8 May, 2025

Is your customer service team marching on without a clear sense of direction?

Top 12 Help Desk Software for Customer Support in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by Deepak Som Updated: 8 May, 2025

Did you know the help desk software market is set to hit a whopping $21.8 billion by 2027? That’s a giant leap, and it’s no surprise—businesses increasingly rely on cutting-edge tools to upgrade customer support. Whether you want to improve communication, automate tasks, or boost customer satisfaction, the right help desk software can make it a...

13 Best Help Desk Ticketing Systems to Automate Support in 2025

Written by Deepak Som, Author & Editor at ProProfs Updated: 8 May, 2025

Modern support teams know that customer complaints or requests cannot be managed on sticky notes or spreadsheets. Important issues can slip through, leading to chaos and unhappy customers. This is where I feel a help desk ticketing system has become the backbone of effective customer service operations, helping agents centralize issues, track tickets, and automate...

What Is ITIL? [Versions, Benefits & How to Implement]

Written by Jared Cornell, Customer Support Expert Updated: 21 Feb, 2025

Information Technology Infrastructure Library—a comprehensive framework that has become the global standard for ITSM, is transforming the way businesses interact with technology. But what is ITIL, and why has it garnered such widespread acclaim? This guide will help you understand the origins, principles, and structure of ITIL, exploring how it can transform IT service management...

Streamline Your Support: Top 11 Free Help Desk Software That Costs You Nothing!

Reviewed by Lucas Clark, Customer Support Expert Written by Deepak Som Updated: 13 Jun, 2025

Drowning in support emails while trying to grow your business? If your Mondays start with firefighting tickets, something’s off—and hiring more people isn’t always the answer. What you need is structure. Free help desk software gives growing teams a smart, cost-effective way to stay organized and responsive without burning through resources. With the right free...

What Is ITSM? A Complete Guide for 2024

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 21 Feb, 2025

If you think ITSM (IT Service Management) is just about technology management, you may want to think again. Modern ITSM is a strategic approach to designing, delivering, and improving the way IT is used by your internal employees and external customers. Whether you’re new to this term and wondering “What is ITSM?” or looking to...

The Complete Guide to Help Desk Migration in 2024

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 21 Feb, 2025

In today’s rapidly evolving customer service landscape, help desk migration can be both a daunting and rewarding endeavor. But what exactly does it mean? Help desk migration involves the transfer of data and workflows from one help desk system to another. Imagine it as moving from one house to another, ensuring that every item, big...

10 Best Trouble Ticket Software for 2025

Written by Deepak Som Updated: 11 Mar, 2025

Do you wish to take the “trouble” out of customer inquiries and complaints? Trouble ticket software, also known as help desk software, can be the solution you need. From streamlining customer inquiries to swiftly resolving technical glitches, the tool has helped my team boost service excellence and customer satisfaction. In this blog, I will share...

10 Best Issue Tracking Software for Faster Issue Resolution in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by Deepak Som Updated: 30 May, 2025

I’ve always said this: “If you run a business, issues will arise. But how quickly you track and resolve them will determine your team’s success.” Whether it’s a bug in your product, a customer-reported complaint, or an internal workflow hiccup, having the right issue tracking software is non-negotiable. I’ve personally tested a wide range of...