Help Desk

What Is Help Desk Software? Benefits, Types & How It Works
What Is Help Desk Software? Benefits, Types & How It Works
Written by Jared Cornell
Customer Support Expert
How to Set Up a Help Desk in 5 Steps With Checklist
How to Set Up a Help Desk in 5 Steps With Checklist
Written by ProProfs Editorial Team
Customer Service & CX Specialists
How to Choose Help Desk Software in Simple Steps
How to Choose Help Desk Software in Simple Steps
Written by ProProfs Editorial Team
Customer Service & CX Specialists
What Is an Internal Ticketing System? Explore 7 Tools!
What Is an Internal Ticketing System? Explore 7 Tools!
Written by Jared Cornell
Customer Support Expert
5 Must-Have Features of a Good HelpDesk Ticketing System
5 Must-Have Features of a Good HelpDesk Ticketing System
Written by ProProfs Editorial Team
Customer Service & CX Specialists
Improve Help Desk Performance: 12 Effective Strategies for 2025
Improve Help Desk Performance: 12 Effective Strategies for 2025
Written by ProProfs Editorial Team
Customer Service & CX Specialists
10 Most Common Help Desk Problems & How to Solve Them
10 Most Common Help Desk Problems & How to Solve Them
Written by ProProfs Editorial Team
Customer Service & CX Specialists
Help Desk Best Practices: 15 Tips for Effective Support
Help Desk Best Practices: 15 Tips for Effective Support
Written by ProProfs Editorial Team
Customer Service & CX Specialists

Recent Articles

Featured

Help Desk for Shopify: Key Features, Tools & Selection Tips for Success

Written by , Customer Service & CX Specialists Updated: 31 Oct, 2025
Imagine this: It’s Black Friday, your Shopify store is buzzing with activity, and suddenly, the floodgates open. Orders are pouring in, but so are customer support tickets.  This was my reality not long ago. As our online business grew, so did the volume of customer inquiries. It became clear—without the right system in place, customer...
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Help Desk for Construction: Top Tools, Features & Buyer’s Checklist for 2025

Written by , Customer Service & CX Specialists Updated: 30 Oct, 2025
Last year, I sat across from a project manager who looked completely drained. His team was juggling site issues, client calls, and supplier follow-ups—all scattered across emails, spreadsheets, and group chats. “We’re building skyscrapers,” he told me, “but we can’t even track who’s fixing a broken elevator button.” I knew exactly what he meant. That’s...
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15 Most Common Help Desk Ticket Examples & How to Solve Them

Written by Updated: 23 Oct, 2025
Imagine this: a customer desperately seeking a missing order, a frustrated employee wrestling with a glitchy laptop, or a confused user navigating a new product. What’s the common thread? They all need help, and fast! Enter help desk ticket—a lifeline in a sea of confusion. Help desk tickets are the backbone of organized support, serving...
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What Is an Internal Ticketing System? Explore 7 Tools!

Written by Updated: 8 Jan, 2025
For anyone running an organization or managing a team, employee issues can come from all directions. While Sarah from marketing needs her laptop replaced, David from Sales wants clarification on delayed reimbursements. Does this sound familiar? Well, this is where an internal ticketing system can help you reduce chaos and handle issues with zen-like calm....
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AI Helpdesk Management: The Future of Customer Support

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 17 Oct, 2025
After 10+ years leading support teams, I’ve come to believe this: Speed is expected. But trust is earned—one reply at a time. And yet, even the best teams drop the ball. Not because they don’t care. But because volume scales faster than people do. Miss one ticket, delay one follow-up, and the damage is done....
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10 Best IT Ticketing Systems to Keep Your IT Support Smooth

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 22 Oct, 2025
If you’ve ever handled IT support, you know how frustrating it can get. Tickets flood in from multiple channels—users reporting network outages, software crashes, access issues, and security alerts—all while your team scrambles to prioritize what’s urgent. Trust me, I’ve been there. In such chaotic situations, the right IT ticketing system can make a huge...
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