Recent Articles

ProProfs Help Desk vs HappyFox: Which Help Desk Helps Better?

Written by , Author & Editor at ProProfs Updated: 11 Mar, 2025
ProProfs Help Desk and HappyFox are both affordable and feature-rich help desk systems.  While ProProfs Help Desk is great for shared inboxes, automation, analytics, and multi-channel support, HappyFox enables users to collaborate with shared inboxes, automate ticket assignments, and track performance with reports. If you are unsure which one to choose, I will help you...
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ProProfs Help Desk vs. Zendesk: Which Is the Better Help Desk?

Written by , Author & Editor at ProProfs Updated: 28 Jan, 2026
Suppose you’re responsible for selecting your company’s appropriate help desk solution. Two options that consistently emerge as top choices are ProProfs Help Desk and Zendesk.  Whether you are wondering which tool offers more value for your money or which is easier to start with, I have all the answers.  I will compare these two software...
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ProProfs Help Desk vs. Help Scout: 9 Tests to Decide Which One Is Better

Written by , Author & Editor at ProProfs Updated: 17 Mar, 2025
Most help desk users face a common dilemma – which one to pick between ProProfs Help Desk vs. Help Scout.  If you do not have the answer already, I’m here to help you out. I’ve compared both these help desk systems across various parameters – from UI and customization to overall pricing.  Let’s see which...
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ProProfs Help Desk vs. Freshdesk: Which Is the Help Desk King?

Written by , Customer Service & CX Specialists Updated: 12 Mar, 2025
To assist you in making the optimal choice between ProProfs Help Desk and Freshdesk, I’ve thoroughly compared these top-notch help desk platforms across various parameters – covering everything from UI to reporting.  Which one helps you boost customer experience without compromising on quality, efficiency and user satisfaction? Let’s discover that together! ProProfs Help Desk vs....
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ProProfs Help Desk vs. Intercom: Which Tool Deserves the Help Desk Crown?

Written by , Customer Service & CX Specialists Updated: 24 Feb, 2025
ProProfs Help Desk and Intercom are two industry-leading help desk solutions in the market. Which tool gives you the most bang for your buck? To make your decision easier, I’ve compared both these help desk giants across various parameters – from UI and automation to overall pricing.  Let’s find out the better option!  ProProfs Help...
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8 Best Kayako Alternatives & Competitors in 2026

Written by , Customer Service & CX Specialists Updated: 16 Jan, 2026
Kayako has long been a popular choice for customer support software, offering a robust set of features and functionalities. However, as the market continues to evolve, numerous Kayako alternatives have emerged, each with its own unique strengths and offerings.
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: Kustomer Alternatives: 10 Best Competitors to Consider in 2026

Written by , Customer Service & CX Specialists Updated: 2 Feb, 2026
Kustomer is a cloud-based customer service platform that can help you manage customer service conversations on multiple channels. In addition, you can create a self-service portal to reduce ticket volume and build chatbots to automate service without hiring an army.  But is “Kustomer the king?” Not really. There are multiple drawbacks that make people search...
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12 Best Front Alternatives for 2026 [Expert-Reviewed]

Written by , Customer Service & CX Specialists Updated: 15 Jan, 2026
Front can feel like a smart move at first: one shared inbox, internal comments, assignments, and fewer “who replied?” pings. But when weekly volume jumps, and you’re handling billing, onboarding, and urgent issues in parallel, I’ve seen teams start searching for Front alternatives. From a support agent’s lens, the friction shows up fast. Ticket ownership...
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