Customer Experience Archives - ProProfs Help Desk Blog

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What Are Customer Service SLAs: A Guide (With SLA Templates)

Written by ProProfs Editorial Team Updated: 17 Sep, 2025

Imagine this: A customer’s frustration mounts as they wait days for a response to their urgent support request. Meanwhile, your team is unsure of who’s responsible or what the promised turnaround time actually is. Seems familiar?

What Is Ticket Deflection? Explore 10 Tips to Deflect Tickets & Empower Customers

Reviewed by Naveen Sharma, Customer Support Expert Written by Deepak Som Updated: 23 Feb, 2025

When your support team receives more tickets than they can handle, customer frustration builds, and your team’s efficiency takes a hit. But what if your customers could find answers before they hit that “Contact Support” button? This can be a reality with ticket deflection. With the right deflection practices in place, your team can reduce...

11 Best Complaint Management Software for Faster Issue Resolution in 2025

Reviewed by Babu Jayaram, Head of Customer Success - ProProfs Written by Deepak Som Updated: 24 Feb, 2025

“Your most unhappy customers are your greatest source of learning.” — Bill Gates

What Is Customer Churn? 8 Strategies to Reduce Churn & Boost Loyalty

Reviewed by Babu Jayaram, Head of Customer Success - ProProfs Written by ProProfs Editorial Team Updated: 9 May, 2025

Every business exists as long as it has customers.

How to Reduce Customer Complaints & Delight Customers in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 24 Feb, 2025

Customer service professionals across industries face a common question – How to reduce customer complaints?

Customer Retention Guide: Strategies to Cut Churn & Boost Loyalty + Examples

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 18 Sep, 2025

In my 10+ years in customer support, I’ve learnt that retaining customers is far cheaper and more practical than chasing new ones. But it’s also far trickier. A well-built customer retention strategy isn’t just about keeping people happy; it’s about anticipating their needs, answering their questions, keeping them engaged, and ensuring they never feel the...

10 Best Free Customer Service Software in 2025

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 24 Feb, 2025

They say all good things in life are free. But then, why are the best customer service tools so expensive? Well, they don’t always have to be. Some powerful yet free customer service software options are available on the market that can get your team up and running for zero dollars. Whether you’re a small...

Email Overload? Meet 10 Email Ticketing Systems to Boost Support in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 11 Jun, 2025

If there’s one thing I’ve learned after years of building customer-focused businesses, it’s this: email is far from dead—especially when it comes to support. Email ticketing systems can help automate turning incoming emails into manageable tickets. These tickets can be tracked, prioritized, and assigned to the right agents. The result? Improved response times and team...

What Is Customer Support? [Tips, Strategies & Tools For Success]

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 4 Aug, 2025

Suppose you’re neck-deep in using a new product, and suddenly, there’s a roadblock – a confusing error message, a missing feature, or something that doesn’t work quite how you expected. That’s where customer support swoops in. But what exactly is customer support, and why is it such a crucial part of any business? For years,...

AI in Customer Service: Exploring Benefits, Challenges, and Future Trends

Written by ProProfs Editorial Team Updated: 3 Jul, 2025

Have you ever wondered what’s behind the curtain of modern, seamless customer service? It’s not magic, it’s AI!