ProProfs Help Desk offers a simple and user-friendly interface to manage and resolve your ever-increasing support tickets. Shared inbox allows agents to collaborate and manage all customer-facing email accounts right from a shared dashboard. So, no matter if you have a small or big support team, ProProfs Help Desk can help you take your support operations from average to awesome.

ProProfs Help Desk starts at $0 (forever free plan) and equips you with best-in-class features that will help you offer support that cares and experiences that matter.

Detailed feature comparison between

ProProfs Help Desk Vs Freshdesk
Features
ProProfs help desk software
Freshdesk help desk system
Pricing
Starts at
$10/agent/month
Starts at
$15/agent/month
Hosting
Yes
(Free, world-class cloud hosting on IBM)
Designed For
Team/Business/Enterprise
Business & Enterprise
Installation & IT Support
Not required
(Cloud-Hosted)
Not required
(Cloud-Hosted)
Ticket Management
Automatic Ticket Assignment
Yes
(works on round-robin algorithm)
Parent-Child Ticketing
Tags
Yes
(Labels)
Multiple Shared Inbox
Vault
Yes
(Recover deleted tickets via Vault)
Agent Efficiency
Help Desk Automation
Customization
Reporting & Analytics
Integrations
Coding & Customization Knowledge
Security & Permissions
24/7 Support

Why Choose ProProfs?

  • Easy to setup help desk
    Easy to Set Up

    ProProfs Help Desk is designed to be a simple yet impactful tool. Your agents can get started in a matter of minutes without extensive training or onboarding.

  • Automated workflow in help desk
    Leverage an Automated Workflow

    Rise above repetitive tasks and unleash the full potential of an automated process involving automated ticket assignment, alerts, acknowledgment emails, and a lot more.

  • 360-Degree Support Experiences in help desk
    Offer 360-Degree Support Experiences

    ProProfs Help Desk includes chat, knowledge base, and customer survey tools. With the combined power of these tools, you can offer an all-round support experience.

  • Proprofs help desk providing full privacy
    Peace of Mind

    Our business applications are hosted on the world's safest cloud platform- IBM. At ProProfs, we believe in 100% privacy, and you can rest assured your data is in safe hands!

  • Flexible pricing plans in proprofs help desk
    Flexible Pricing Plans

    ProProfs Help Desk is a scalable tool that can match your growing needs. You can start with our free trial today or simply choose between the Forever Free, Essentials, or Premium Plan.

  • 24x7 Support in help desk system
    Awesome 24x7 Support

    Our support team is trained to ensure you have a hassle-free experience. You can contact us 24x7 via phone support, instant chat support, or knowledge base, and we will be more than happy to assist you.

Here are some more Freshdesk alternatives for you to explore

1. HappyFox
HappyFox: best freshdesk alternative

HappyFox is another robust cloud-based help desk software that offers a user-friendly interface and is easy to set up. With its ‘canned actions’ feature, users can simplify actions such as changing the status of a ticket, ticket priority, etc. Support tickets that require immediate attention can be easily pinned to the dashboard, such that it is always visible to agents. Intuitive help desk features such as task management, ticket tracking, asset management, reports, and analytics, etc. make it one of the top Freshdesk competitors.

Pricing: starts at $24/agent/month
2. LiveAgent
LiveAgent help desk: alternative to freshdesk

As one of the top alternatives to Freshdesk, LiveAgent’s help desk ticketing system offers a multichannel communication platform. Customers can simply reach out to your business via multiple support channels to get their issues resolved. With its powerful feature-set and advanced design, LiveAgent works great for both small and large teams. LiveAgent is popular in the market for its user-friendly support tool that can be used by support agents from any part of the world.

Pricing: starts at $15/agent/month
3. Kayako
Kayako help desk: Freshdesk best alternative

As one of the best alternatives to Freshdesk, Kayako offers a simple and affordable help desk to thousands of businesses worldwide. Your agents can provide exceptional customer service in multiple languages and across various channels like email, chat, or social media (Facebook, Twitter, etc.). Well-equipped with some rich features, Kayako lets you organize, manage, and track customer issues and deliver meaningful support experiences.

Pricing: starts at $15/agent/month
4. Zendesk
Zendesk: Alternative to Freshdesk

As a leading online help desk software, Zendesk is designed to help businesses foster long-term customer relationships. With over 700+ app integrations, your business can extend a help desk’s power and always achieve more. With Zendesk’s enormous community forum comprising business owners, support representatives, customers, etc., users can share their experiences, discuss issues, and find the right solutions.

Pricing: starts at $5/agent/month
5. Zoho Desk
Zoho Desk: Freshdesk alternative tool

As one of the top free Freshdesk alternatives, Zoho Desk is trusted by global brands and deserves a spot on your help desk list. As a context-aware customer support tool, Zoho Desk is built to reduce the efforts of agents, managers, and customers. Powered by AI, this help desk lets you manage different customer support aspects such as ticket management, agent/team productivity, self-service options, and a lot more.

Pricing: starts at $10/agent/month

This was a comprehensive list of Freshdesk help desk alternatives that deserve to be on your list. You can explore all the features and then decide which one perfectly meets your unique needs.

In case you are still unsure which of these is the best Help Desk software, give us a call at our toll-free number (855) 776-7763, and one of our human support members will be more than happy to help you.

Switch to ProProfs for a Simple & Delightful Customer Support Experience

Try it Free
  • ProProfs Help Desk Software SoftwareSuggest Review
  • ProProfs Help Desk Software FinancesOnline Review
  • ProProfs Help Desk Software G2Crowd Review
  • ProProfs Help Desk Software SaaSGenius Review
  • ProProfs Help Desk Software CrozDesk Review