Recent Articles

Difference Between Incident and Service Request: Definitions, Examples & Benefits

Written by , Customer Service & CX Specialists Updated: 15 Jan, 2026
In the world of IT support and service desk, even the most commonly used terminology can leave anyone scratching their heads.  When we focus on two such terms-  incident vs service request, we soon realize that there is a very fine line that separates them both.  But why should your business care? Is the difference...
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What is a Support Ticket & How Can You Resolve Tickets Faster?

Reviewed by Naveen Sharma, Customer Support Expert Written by Updated: 17 Oct, 2025
No matter if you are a small team that is part of a month-old startup or a big team working for a corporate giant, resolving customer concerns as and when they appear is critical for everyone’s success.  But when the list of customer problems runs in hundreds or thousands; how do you organize and prioritize...
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