Looking for the Best Kayako Alternative?

As a highly scalable help desk tool, Help Scout is considered as one of the top alternatives to Kayako. From small startups to large companies, Help Scout is ideal for all businesses and can even support companies with 500+ users. With real-time reporting, integrated knowledge base, robust API, and over 50+ integrations, Help Scout lets your team focus on what really matters: your employees and your customers.

As another popular Kayako alternative, Zoho Desk offers an AI-powered chatbot called Zia that shares relevant solutions from the Knowledge Base to both customers as well as employees. Using this tool, managers can automate workflows, monitor performance, and analyze Key Performance Indicators (KPIs) in real-time. With its built-in and easy-to-use Self-Service Portal, customers can effortlessly find the right answers to their common questions.

LiveAgent is another fully-featured help desk tool that helps you bring personalization to every customer interaction. It seamlessly combines all of your communication channels- email, live chat, calls, and social media into a shared company inbox. It even allows you to automatically distribute tickets among relevant agents or departments based on predefined rules. LiveAgent's user-friendly Android and iOS mobile applications make it one of the best alternatives to Kayako helpdesk.

Aimed at SMBs, as well as large enterprises, OneDesk is frequently used by customer service professionals, freelancers, as well as project managers. It has gained tremendous popularity, as it combines both help desk and project management features all into one application. OneDesk software platform lets you support your customers with a flexible ticket portal, email, live chat, web-forms, task workflows, and more.

Omnichannel and AI-powered, Freshdesk is undoubtedly one of the most popular help desk tools in the market. The tool helps you streamline customer communications, improve agent collaboration, automate repetitive tasks, and manage support tickets seamlessly. It is noted for its simplified support, advanced features, and top-notch data security options. With its advanced customizations packed with powerful integrations, Freshdesk can be the best free Kayako alternative.