As one of the popular customer support tools, ProProfs Help Desk is heavy on features and light on the pocket. With its user-friendly interface, users can get started in a matter of minutes without the need for any extensive training.

ProProfs Help Desk has been diligently designed keeping the needs of both small and large businesses in mind. Best part is - ProProfs offers a forever free plan for small teams.

Detailed feature comparison between

ProProfs Help Desk Vs. Kayako
Features
ProProfs help desk software
Kayako Help desk software
Pricing
Starts at
$10/agent/month
Starts at
$15/agent/month
Hosting
Yes
(Free, world-class cloud hosting on IBM)
Designed For
Team/Business/Enterprise
Business & Enterprise
Installation & IT Support
Not required
(Cloud-Hosted)
Not required
(Cloud-Hosted)
Ticket Management
Automatic Ticket Assignment
Yes
(works on round-robin algorithm)
Parent-Child Ticketing
Tags
Yes
(Labels)
Multiple Shared Inbox
Vault
Yes
(Recover deleted tickets via Vault)
Agent Efficiency
Help Desk Automation
Customization
Reporting & Analytics
Integrations
Coding & Customization Knowledge
Security & Permissions
24/7 Support

Why Choose ProProfs?

  • Anytime, Anywhere Access Help Desk
    Anytime, Anywhere Access

    ProProfs Help Desk is hosted on the world’s most reliable cloud platform- IBM. Your agents can offer delightful support experiences from any part of the world, using any device.

  • Reduce tickets With knowledge base in help desk
    Reduce Tickets With a Knowledge Base

    Create a lucrative knowledge base consisting of self-help articles, FAQs, how-to videos, etc. and offer 24x7 self-help to customers.

  • Help desk Pay-Per-Agent plans
    Flexible Pay-Per-Agent Plans

    With ProProfs, you can enjoy flexible payment plans. You can use our Forever Free plan or upgrade to the Essential or Premium Plan based on your requirements.

  • 24x7 Support in Help desk software
    24x7 Reliable Support

    Our awesome support team is here to assist you with any help you need. You can reach out to us via phone support, chat support, or simply drop an email.

  • Real-time assistance with live chat in help desk
    Offer Real-Time Assistance With Live Chat

    ProProfs is known for its sophisticated collection of customer support tools. With our Live Chat plugin, you can interact with customers in real-time and resolve their issues.

  • All features under one roof in proprofs help desk
    All Features Under One Roof

    ProProfs Help Desk is a simple yet impactful business application, that comes packed with features like automated ticket assignment, canned responses, shared inbox, and a lot more.

Here are some more Kayako alternatives for you to explore

1. HelpScout
HelpScout help desk software

As a highly scalable help desk tool, Help Scout is considered as one of the top alternatives to Kayako. From small startups to large companies, Help Scout is ideal for all businesses and can even support companies with 500+ users. With real-time reporting, integrated knowledge base, robust API, and over 50+ integrations, Help Scout lets your team focus on what really matters: your employees and your customers.

Pricing: starts at $20/ user/month.
2. Zoho Desk
Zoho Desk software

As another popular Kayako alternative, Zoho Desk offers an AI-powered chatbot called Zia that shares relevant solutions from the Knowledge Base to both customers as well as employees. Using this tool, managers can automate workflows, monitor performance, and analyze Key Performance Indicators (KPIs) in real-time. With its built-in and easy-to-use Self-Service Portal, customers can effortlessly find the right answers to their common questions.

Pricing: starts at $0
3. LiveAgent
LiveAgent help desk system

LiveAgent is another fully-featured help desk tool that helps you bring personalization to every customer interaction. It seamlessly combines all of your communication channels- email, live chat, calls, and social media into a shared company inbox. It even allows you to automatically distribute tickets among relevant agents or departments based on predefined rules. LiveAgent's user-friendly Android and iOS mobile applications make it one of the best alternatives to Kayako helpdesk.

Pricing: starts at $0.
4. OneDesk
OneDesk help desk tool

Aimed at SMBs, as well as large enterprises, OneDesk is frequently used by customer service professionals, freelancers, as well as project managers. It has gained tremendous popularity, as it combines both help desk and project management features all into one application. OneDesk software platform lets you support your customers with a flexible ticket portal, email, live chat, web-forms, task workflows, and more.

Pricing: starts at $30/month.
5. Freshdesk
Freshdesk help desk system

Omnichannel and AI-powered, Freshdesk is undoubtedly one of the most popular help desk tools in the market. The tool helps you streamline customer communications, improve agent collaboration, automate repetitive tasks, and manage support tickets seamlessly. It is noted for its simplified support, advanced features, and top-notch data security options. With its advanced customizations packed with powerful integrations, Freshdesk can be the best free Kayako alternative.

Pricing: starts at $0.

These were some of the most popular Kayako help desk alternatives that you can explore today. Once you have gained a proper understanding of your business requirements, you can finally commit to an ideal help desk solution.

In case you are still unsure, you can give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

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