Jared Cornell

Author

Jared Cornell

Customer Support Expert |

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Articles by Jared Cornell

12 Best Remote Support Help Desk Software for 2024

Let me take you on a trip down memory lane — remember the time when customers had no other option but to run to your office or store to get their problems fixed?  Ah, those days!  But we have come a long way since.  Today, millions of support professionals have all the tools in their...
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A Guide To The Best Service Desk Software

Whether we talk about the people who work in your company or those who buy from your brand – everyone needs timely support.  Yes, service desk software can help you offer delightful support to both internal employees and external customers. In fact, it creates a beautiful snowball effect.  When employees receive timely IT support, they...
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25+ Bug Tracking Software for Better Software Testing in 2024

Imagine you release a software application in the market that is free from bugs. Sounds like a utopian dream, right?  Even if you have the best minds in the business, the software development and testing phases will always reveal bugs and defects.  But that shouldn’t scare you!  With bug-tracking software, your team can easily identify,...
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10 Best Customer Service Software for Small Business in 2024

When scaling a company, small business owners face hundreds of challenges – tight budgets, limited human resources, high rent, rising competition, and so on.  The real problem starts when customers come rushing with their endless complaints and inquiries. Amidst all this chaos, how do you manage your unhappy customers?  Customer service software for small businesses...
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What Is Customer Service Management (CSM)? Importance & Examples (Guide)

Successful businesses know that acquiring new customers is only half the battle won. How quickly and efficiently you serve your existing customers can make all the difference.  Whether customers contact your business during the awareness phase or the post-sales stage, effective customer service management (CSM) can ensure they have a delightful experience.  By implementing the...
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10 Best Help Desk Software for Schools and Universities

As young kids, we were always encouraged to ask questions – Why is the sky blue? Where do babies come from? How can Santa Claus reach all the kids in one night?  While your educational institution may not have answers to these questions, you must be able to answer all queries and doubts related to...
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10 Help Desk Examples and Types You Should Know

Managing customer requests and complaints is an uphill battle without the right technology and team in place.  While searching for the right technology for your support team, you will likely come across multiple help desk examples and types – IT, HR, technical support, or multilingual help desk.  Whether you are looking for a help desk...
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Customer Success vs. Customer Experience: 5 Key Differences

Do you feel a sense of confusion around the terms customer success vs. customer experience? You are not alone.  Business terminologies can seem greek to most people. But understanding the smallest of differences between important terms can help you become a customer-centric brand.  The quality of both customer success and customer experience can help you...
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HR Ticketing System: Definition, Benefits & Use Cases

Human resource professionals are considered the unsung heroes of any organization. But increasing attrition rates, employee expectations, and hiring challenges have put these heroes in deep water.  So what can you do to support those who support your valuable employees? An HR ticketing system can help your team rise above hundreds of paper resumes and...
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How to Use Customer Pain Points to Improve Business Processes

If you look closely, you will find that all great inventions were born out of pain points. The pain of commuting on land was solved by aviation technology; real-time communication was made a reality via the internet.  Similarly, for 21st-century entrepreneurs to create everlasting products and woo a wider audience, they need to address customer...
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