Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

Best 15 Customer Success Software in 2022

Customer success experts are always full of ideas to acquire new customers, retain existing ones, and create other strategies to drive growth and value.  But sometimes, ideas are not sufficient. You need innovation in the form of the best customer success software. A tool that can help you overcome the various challenges of the customer...
Read More

Customer Service vs. Customer Experience: Key Differences

Forget about amateurs, even C-level executives often get confused about the difference between customer service vs customer experience and end up using them interchangeably.  Are customer service and customer experience synonyms of one another? Does good customer service lead to a good customer experience? Or are they as different as ice and fire?  Don’t worry....
Read More

Help Scout vs ServiceNow: Which Help Desk Should You Choose?

As more and more businesses are looking to digitize their support process, the role of help desk tools has become quite quintessential.  In your search for the best help desk software, you might come across a situation where you have to pick one between Help Scout vs ServiceNow. Yes! We know it is not an...
Read More

20 Best Customer Service Tips for Small Business

The best customer service tips you follow can determine whether customers return to your brand or reach out to your business rivals.  Small business owners have a lot on their plates – endless product inquiries, tiny customer service budget, limited human resources, and so on. Amongst all these mountain-sized challenges, how do you delight and...
Read More

Help Scout vs Zendesk: Which Help Desk Should You Choose?

Whether you have ten customers or a million, you need to support your customers, track their complaints, and resolve their queries in a timely manner.  However, when you search for the best help desk software, you are greeted with tools that look quite similar at the first glance. One such common battle is Help Scout...
Read More

Top 10 Alternatives to Spiceworks

There is a lot of “hoo-ha” around Spiceworks – the free IT ticketing system. But why are so many businesses like you searching for the best Spiceworks alternatives?  “Well, although Spiceworks is free of cost, it comes with its own set of limitations. Whether it is forceful advertisements or an outdated interface, there are many...
Read More

10 Best Incident Management Software for 2022

From high-tech companies to small startups, a lot of businesses are looking for the best incident management software. What could be the possible reason?  Well, incidents are like a bug infestation, they just won’t go away on their own. No wonder incident management has become a critical part of every modern organization and can dictate...
Read More

Top 10 Alternatives to SysAid for 2022

SysAid is one of the most popular service desk platforms available on the market today. But if you have landed on this blog, chances are that you are already on the hunt for the best SysAid alternative. Don’t worry, you are not the first person to do so, and definitely not the last.  While SysAid...
Read More

10 Best Client Portal Software for 2022

In the last couple of years, the demand for client portal software has skyrocketed. But do you really need one?  Let’s call a spade a spade – client demands are endless. They will always have an infinite number of questions, inquiries, and requests. The result? They become overdependent on your support team.  With the best...
Read More