Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

10 Best Email Management Software

A majority of businesses are searching for the best email management software. But what can be the possible reasons?  We all know that as your company grows, emails can flood your inbox and cause a tsunami of problems. Important emails get missed, your team sends out multiple responses to a single email, conversations lack meaning....
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Top 10 GrooveHQ Alternatives for 2021

GrooveHQ is a simple customer service tool that is built around customer email management. Features such as shared inbox, internal collaboration, and reports make this tool a good bet.  But why are so many users already looking for the right GrooveHQ alternatives?  GrooveHQ is designed for small customer service teams. Don’t be surprised if it...
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Top 10 Freshservice Alternatives for 2021

Are you looking for the right Freshservice alternatives? In that case, you have come to the right place.  Freshservice is one of the most renowned service desk solutions that can help your business manage IT support services with ease. But, as they say, nothing is perfect.  Right from expensive pricing plans to complicated features and...
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Top 10 HelpDesk Alternatives for 2021

HelpDesk is an easy-to-use customer support tool that does not cost a fortune. But does a low price point mean high quality? Not always!  Although HelpDesk users love its affordable pricing, they are still upset. While some complain of the lack of important features such as social media support, customer satisfaction surveys, etc., others feel...
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10 Benefits of Help Desk Software & Ticketing System

Customer interactions with your brand continue even after you make a sale. Right from the time a prospect visits your website to the time they need assistance even after years of making a purchase, your brand needs to be available.  But can you really care for your customers when your agents have no idea how...
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10 Important Customer Satisfaction Metrics to Target in 2021

Have you ever heard any business say that customer satisfaction is not important to them? Probably not!  A lot of contemporary businesses assume the importance of customer satisfaction but get clueless when you ask them a single question, “So how do you measure customer satisfaction?” If you are also sailing on the same boat and...
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Top 10 Vision Helpdesk Alternatives & Competitors 2021

For most businesses that are looking to improve their customer service efforts, Vision Helpdesk has a lot to offer. Features such as internal collaboration, ticket-based billing, time tracking, SLA management, etc. make this tool a great option.  Moreover, to cater to different businesses with different requirements, Vision Helpdesk has made its help desk available in...
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Voice of Customer: How to Boost Your Business With VoC Data

Do you wonder why some customers stick with you for years, while others leave you midway? Well, customers are giving you hints all along. In fact, 56% of consumers around the globe believe that companies need to take necessary action on the feedback provided by them.  Your customers have a lot to say. The only...
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What is a Customer Support Funnel and How to Build One

Sales, Marketing, Human Resources, all these departments are known for illustrating the user journey using a funnel. But what about customer service?  For businesses, it’s time to rethink the customer support funnel. While no two companies are created in exactly the same mold, they can all use a support funnel to guide their customers to...
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The Top 10 WOW Customer Service Stories of 2021

COVID-19 has impacted lives and livelihoods across the globe. While people are forced into isolation, customer service teams struggle to communicate proactively and win customer trust. But should this mean the end of the world? Of course not! There are still plenty of wow customer service stories that are making customers rejoice.  Even after millions...
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