Jared Cornell

“What Is helpdesk? What are the must-have features? What are some advantages & disadvantages?” These are some of the top questions bubbling into the minds of customer service professionals and entrepreneurs who are new to this tool. If you, too, are on the journey of discovering help desk software and expanding your knowledge, we are...

Whether you are a company of 5 or 5,000, you need new customers to survive and thrive. But with competitors investing millions of dollars on their marketing efforts, how do you acquire customers?  More money doesn’t necessarily mean more customers. Your customer acquisition strategy should be centered around educating new customers with relevant content, enhancing...

Whether we talk about the people who work in your company or those who buy from your brand – everyone needs timely support.  Yes, service desk software can help you offer delightful support to both internal employees and external customers. In fact, it creates a beautiful snowball effect.  When employees receive timely IT support, they...

Imagine you release a software application in the market that is free from bugs. Sounds like a utopian dream, right?  Even if you have the best minds in the business, the software development and testing phases will always reveal bugs and defects.  But that shouldn’t scare you!  With bug-tracking software, your team can easily identify,...

Successful businesses know that acquiring new customers is only half the battle won. How quickly and efficiently you serve your existing customers can make all the difference.  Whether customers contact your business during the awareness phase or the post-sales stage, effective customer service management (CSM) can ensure they have a delightful experience.  By implementing the...

Managing customer requests and complaints is an uphill battle without the right technology and team in place.  While searching for the right technology for your support team, you will likely come across multiple help desk examples and types – IT, HR, technical support, or multilingual help desk.  Whether you are looking for a help desk...