Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

50 Help Desk Statistics and Why You Should Watch Them

If you think the answer to meeting the ever-growing customer expectations is limited to a low price or a fantastic product, think again. Customer service has become a key player when it comes to offering a wholesome experience to customers. Within the last decade, how businesses assist their customers has undergone a complete revolution.  From...
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How Does Help Desk Management Software Work?

Every business out there is on a spree to improve customer service. Most of them have even ingrained the popular adage-  “A satisfied customer is the best business strategy of all”.  But what’s the reason behind this sudden spotlight on ‘the customer’?  In today’s digital age where a competitor is just a click away, a...
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10 Best Practices for Managing Ecommerce Customer Service Like a Pro

“Let’s go shopping!” Just a decade ago, when someone said these three magical words, they usually had plans to go out. They wandered in and out of every retail store, tried and tested new products, and returned home with tired eyes and a dozen shopping bags. Today, you can do the same thing while you...
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What is Help Desk Workflow? Examples, Templates & Steps to Improve

Your help desk software is the heart of your customer service operations.  It is the platform for engaging with end-users and is the face of your customer service team. But despite all this, why is it that you are not able to operate at peak efficiency?  A broken help desk workflow can be the reason.  ...
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10 Service Desk Automation Ideas that Boost Performance and Quality

When you are a small startup, manually tracking the work of your small customer service team is still doable. But, what happens when your team grows and hundreds of customers come running in with their problems? Managing your service desk software manually is not only cumbersome and time-consuming but can also bring human errors into...
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How to Implement a Perfect IT Ticketing System

For smooth internal operations and a well-functioning business, managing IT incidents and requests is paramount.  An IT help desk ticketing system can help your business track IT-related support issues, prevent incidents from repeating, improve team collaboration, and deliver delightful support- all from a single tool.  But how do you implement an IT ticketing system when...
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Ten Smart Strategies for Handling the Help Desk

In today’s competitive business landscape there is no place for mediocre customer service. To be the best business, you simply need to offer the best service.  54% of all consumers globally say they have higher customer service expectations than they did just one year ago. Therefore, to match this unprecedented surge in customer expectations, many...
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What Is Customer Service Desk & How You Can Improve it?

When you wish to take your business to the next level, every aspect screams for attention- development, sales, design, marketing, etc. Amidst all this chaos, why should you focus on customer service?  The answer is simple- decades worth of hard work and reputation can be demolished overnight by a single customer review. Yes, that’s how...
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Choose the Best Customer Support Channels for Your Growing Business

Ask customers about their go-to support channels for contacting any business, and you are likely to get ten different answers- Ryan – “Hey! I love talking to service reps over the phone. Makes me feel like somebody is out there to help me.” Lisa– “As a working woman, live chat works perfectly for me. I...
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Customer Service Analytics: Use Cases, Metrics, and Tools

The amount of data that we are generating can blow anyone’s mind.  Every single day, quintillion bytes of data is generated. To get things into perspective, quintillion has 18 ZEROS. (still proud of your phone memory?) Modern customer service teams are no different. They have become data factories that are pumping out information at a...
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