Simple, powerful, and feature-packed, ProProfs Help Desk is all you need to streamline all your customer-facing email management and help agents resolve tickets faster, collaboratively. Designed for all skill levels, ProProfs Help Desk is ideal for both beginners and professionals, small businesses as well as enterprises.

ProProfs Help Desk starts at $0 (forever free plan) and comes loaded with easy-to-use features, settings, and integrations to make customer support seamless.

Detailed feature comparison between

ProProfs Help Desk and Zendesk
Features
Proprofs help desk software
Zendesk help desk software
Pricing
Starts at
$10/agent/month
Starts at
$5/agent/month
Hosting
Free Hosting
(World-class hosting on IBM)
Zendesk Servers
Designed For
Team/Business/Enterprise
Business/Enterprise
Installation & IT Support
Not required
(Cloud-Hosted)
Not required
(Cloud-Hosted)
Ticket Management
Automatic Ticket Assignment
Yes
(works on round-robin algorithm)
Parent-Child Ticketing
Tags
Multiple Shared Inbox
Vault
Yes
(Recover deleted tickets via Vault)
Agent Efficiency
Help Desk Automation
Customization
Reporting & Analytics
Integrations
Coding & Customization Knowledge
Data Security & Permissions
24/7 Support

Why Choose ProProfs?

  • Easy use & setup proprofs help desk
    Easy to Set Up & Use

    ProProfs products are designed with a vision of serving sophistication with simplicity. ProProfs Help Desk works just like Gmail, so it’s support agents can get started easily.

  • Complete customer support system in help desk
    360-Degree Support System

    ProProfs Help Desk software connects seamlessly with sibling support tools, such as ProProfs Live Chat, Knowledge Base, and Survey Maker. Add them to your support suite and build a complete customer support system.

  • Simple and honest price
    Honest, Simple Pricing

    ProProfs pricing is simple and honest. Every product is offered with a 15-day free trial for you to explore the premium version of the tool. Paid plans start at $10/agent/month with no last minute surprises.

  • 24x7 human support in help desk
    24x7 Human Support

    Our products are designed to be self-sufficient and you’ll rarely need help. But we are here to help 24x7 if you need us. We have phone support, instant chat help, and a huge knowledge base.

  • Trusted customer in help desk
    Trusted by Millions

    Explore our Help Desk for 15 days and see by yourself why millions of leading companies, colleges, and universities from all over the world trust ProProfs.

  • ProProfs help desk is reliable system
    Reliable System Uptime

    You are in seasoned hands! ProProfs Help Desk is fueled by IBM’s world-class cloud infrastructure. Rest assured of no downtime with ProProfs.

Here are some more Zendesk alternatives for you to explore

1. HappyFox
HappyFox help desk: Zendesk alternative

HappyFox is one of the best Zendesk alternatives, thanks to its all-in-one help desk ticketing system. It provides practical solutions and makes your customer support process seamless and hassle-free. Leverage this tool to handle all inbound requests on a single platform, outsource complicated workflows, and customize your ticketing system the way you want.

Pricing: Available on request.
2. Freshdesk
Freshdesk Help desk software: Alternative to Zendesk

Freshdesk is an all-in-one AI-powered tool that enables you to provide hassle-free support to your customers. Whether you are a small business, an enterprise, or a startup, you can easily use Freshdesk to connect with customers across touchpoints, automate workflows, and answer customer questions faster. The tool is easy to use and offers powerful features, robust integrations, and customization options to help you deliver a stellar support experience to your customers.

Pricing: starts at $15/agent/month
3. LiveAgent
Liveagent help desk tool: Similer to Zendesk

An omnichannel help desk tool, LiveAgent is all you need to streamline customer communication across all channels and manage them from a single shared inbox. The tool can be used by individuals, small businesses, startups or enterprises to resolve customer issues and deliver a seamless support experience. Automatic ticket routing, workflow automation and a user-friendly help desk application, are some of the key features of this Zendesk alternative.

Pricing: starts at $15/agent/month
4. Zoho Desk
Zoho Desk: Zndesk alternative

Zoho Desk is a powerful context-aware help desk tool that enables businesses to provide top-notch support experience to their customers. This Zendesk alternative collects tickets from multiple channels - emails, social media, live chat, and web forms, and consolidates them on a single platform. Agents can use this tool to organize customer requests and work collaboratively to resolve them. This tool is the best bet for managers as they can monitor agents’ performance and make better business decisions.

Pricing: starts at $10/agent/month
5. Kayako
Kayako Help Desk: Alternative to Zendesk

Trusted by organizations across the globe, Kayako makes customer service simple and seamless for your agents. The software helps you manage support requests and streamline customer communication on a single platform. Combined with a self-service knowledge base and live chat, Kayako helps you deliver a 360-degree support experience to your customers. Agents can work collaboratively, resolve customer issues speedily, and provide personalized experiences with this Zendesk alternative.

Pricing: starts at $15/agent/month

That brings us to the end of the Zendesk alternative list. Go through their features and price plans before taking the call. If they offer premium trials, there is no harm in trying the above and exploring which works best for you.

Switch to ProProfs Help Desk for a Simple & Delightful Customer Support Experience

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