ProProfs Project is a leading project management and team collaboration platform that is revolutionizing how modern teams operate. Integrating ProProfs Help Desk with ProProfs Project will help your business enhance collaboration between customer service, product, sales, and development teams.
Whenever your support agents are in doubt, they can convert a customer ticket into a project task and seek help from other departments. For example, if a customer asks for information about special sales discounts or coupons, you can create this ticket into a task and seek help from your sales team.
A proper alignment between all your internal teams will help you become a truly customer-first business. Let's look at some more benefits of Proprofs Project integration with Proprofs Help Desk.
Help desk and project management integration offer your agents the right platform to convert customer service tickets into project tasks. Your agents can easily specify the task name, add the task to an ongoing project or even choose to duplicate it to multiple projects.
Constantly juggling between multiple tools can distract your team from its primary objective of customer delight. Enhance your team’s productivity by allowing them to manage projects, tasks, and sub-tasks without leaving their help desk dashboard.
When you integrate Proprofs Project with Proprofs Help Desk, you put your teams in a better position to receive customer feedback. For instance, your support team can transfer product-related feedback to the product team and help them work on those valuable insights.
In the workplace, communicating face-to-face isn’t always possible, and it cannot be easily documented. With the help of this powerful integration, your team members can avoid messy email threads and communicate effortlessly using task comments.
Proprofs Help Desk integration with Proprofs Project allows agents to see real-time task status and comments. Your agents can track the progress of tasks, notify team members of advances or delays, and update customers about the same.
When all your teams are on the same page, they can join forces to resolve customer issues and queries faster. Moreover, even when your team is on the move, they can receive alerts 24x7 using the mobile app.