ProProfs Project Integration
Turn Every Support Ticket Into Actionable Tasks

Seamlessly connect ProProfs Help Desk with ProProfs Project in just one click

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Convert customer tickets into actionable tasks instantly
Loop in sales and product teams without messy email chains
Track real-time task status directly inside the support ticket
Keep customers automatically updated as progress moves forward

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What Makes ProProfs Help Desk & ProProfs Project a Perfect Pair

Unlock smart features with the Help Desk-Project integration

One-Click Ticket-to-Task Conversion

Turn any customer ticket into a project task in seconds. Name it and add it to an ongoing project without leaving the ticket.

Multi-Project Task Sharing

Duplicate a task across multiple projects when an issue needs input from more than one team.

Real-Time Task Tracking

See live task status and comments inside the ticket. No need to chase colleagues for updates.

Comment-Based Collaboration

Replace messy email threads with task comments that keep every cross-team conversation documented.

Closed Feedback Loop

Send product feedback from tickets straight to your product team so customer insights shape the roadmap.

Proactive Customer Updates

Notify customers about progress, advances, or delays as tasks move forward, so they're never left waiting for an answer.

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How to Integrate ProProfs Help Desk & ProProfs Project

Step 1: Get Your API Key & Domain

In ProProfs Project, click your profile icon, go to My Account, and copy your API key. Then click Change Company and copy your domain name.
Step 2: Activate ProProfs Project Integration

In your Help Desk, go to Settings > Integrations > Project Management. Turn on ProProfs Project, enter your domain and API key, and click Save.
Step 3: Convert Tickets Into Tasks

Open any ticket, click the project integration button in the sidebar, and create a task in the project you want.

Step 1: Get Your API Key & Domain

In ProProfs Project, click your profile icon, go to My Account, and copy your API key. Then click Change Company and copy your domain name.

Step 2: Activate ProProfs Project Integration

In your Help Desk, go to Settings > Integrations > Project Management. Turn on ProProfs Project, enter your domain and API key, and click Save.

Step 3: Convert Tickets Into Tasks

Open any ticket, click the project integration button in the sidebar, and create a task in the project you want.

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Why Connect ProProfs Help Desk & ProProfs Project

Streamline support, collaboration & issue resolution with ProProfs Help Desk & ProProfs Project integration

What it Does	What You Gain
Speeds Up Resolutions	Resolve complex customer issues faster with the right team on board
Converts Tickets Into Tasks	Route issues to sales, product, or dev teams in seconds
Keeps Agents in One Tool	Manage projects, tasks & subtasks without leaving the help desk
Syncs in Real-Time	See task status and comments the moment they change
Replaces Email Threads	Keep every cross-team conversation documented in task comments
Shares Tasks Across Projects	Involve multiple teams in one issue without duplicate work
Closes the Feedback Loop	Turn customer feedback into product improvements
Keeps Customers Informed	Update customers on progress, advances, or delays with confidence
Scales Team Collaboration	Align support, sales, product & dev as your business grows

Frequently Asked Questions

Can I track task progress inside ProProfs Help Desk?

Yes. Once integrated, you can view task status and comments without leaving your help desk dashboard. This gives agents a clear view of where every escalated issue stands, so they can update customers accurately.

Do I need coding skills to set up the integration?

No. You can enable the integration from your help desk and connect your ProProfs Project account in a few clicks, with no developer needed.

Can I add one ticket to multiple projects?

Yes. Agents can add a task to an ongoing project or duplicate it across multiple projects when more than one team needs to act on it.

How do teams communicate on converted tasks?

Team members use task comments to discuss issues, share updates, and flag delays. Agents see these comments in real time inside the ticket.

Is ProProfs Project free to use?

Yes. ProProfs Project offers a Free plan for up to 3 users. The Business plan costs $39.97/month for unlimited users, a flat rate rather than per-seat pricing.

How often does ProProfs Help Desk sync with ProProfs Project?

Tasks are created instantly when an agent converts a ticket, and task status and comments update in real time. Team members also get mobile alerts as updates happen.

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