A help desk ticketing system allows you to convert every customer communication into a unique ticket so you can ensure every customer gets a quality and timely response. With a cloud-based help desk software, your business can speed up issue resolution and offer delightful support experiences that make customers simply rejoice.
ProProfs Help Desk system offers a shared space for all your customer-facing inboxes ([email protected], [email protected], [email protected], [email protected], [email protected], etc.), allowing your team to join forces and reach Inbox Zero faster. With a simple Gmail-like user interface, resolving customer issues would feel familiar but only better. Track the number of tickets assigned to an agent and provide 24x7 support anytime, anywhere, and from any device- mobile, desktop, or tablet.
Take automation to a whole different level with Round-Robin or advanced ticket assignment that ensures tickets are evenly distributed and never get piled up. Your agents can effortlessly prioritize tickets, attach files & notes, add labels, and track every ticket right from reception to resolution. Internal notes allow your team to discuss in private and offer a better response every single time. Save more time by leveraging canned responses for commonly asked questions.
Our real-time customer surveys make it easy for customers to rate their service experience immediately. You can monitor help desk ratings over time and keep track of your agents’ performance as a group and individually. You also get ProProfs Survey Maker, our survey tool, integrated with help desk ticketing system software. Create customer surveys, and NPS (Net Promoter Score) surveys to measure customer delight and capture feedback. Improve customer service where it counts with targeted training and management.
ProProfs Help Desk ticketing system comes with ProProfs Live Chat, Knowledge Base, and Survey Maker built-in. Offer a help center to provide your customers with 24x7, anytime, anywhere self-help, and reduce tickets by up to 80%. Get delightful customers by responding to customer requests in real-time via live chat. Surveys come built-in with our help desk so you can measure and improve customer delight easily. You can also map customer support tickets to your Salesforce cases seamlessly and bridge the gap between your sales and support teams.
We wanted Chat, Knowledge Base, and Surveys to work beautifully together with a Help Desk that is simple and delightful - so we built our own. ProProfs Help Desk is designed to be simple to use and backed by our awesome support. It ensures you can respond to customers fast and real-time surveys ensure you get feedback on customer satisfaction instantly. The simplicity of use and customer delight are the two cornerstones of our product design that ProProfs Help Desk is based on.
I hate customer satisfaction. Satisfaction sets a low bar. People should be DELIGHTED when they use ProProfs.
As one of the best help desk software, ProProfs Help Desk brings all customer support interactions together and helps you offer support that is seamless, fast, and personal.
Combine all your customer-facing inboxes under one roof and make your agents collaborate to solve tickets faster.
Manage, track, prioritize, and resolve all your IT tickets to create delightful employee and customer experiences.
Track every customer issue or request in real-time with our intuitive and easy-to-use issue tracking software.
Never lose a ticket again, always know who is working on what.
Make sure the most critical tickets get solved first.
Canned responses & knowledge base make it easy to solve tickets.
Customers love self-service knowledge base resources.
Allow customers to chat with you right on your website.
Train customers & agents with online training courses.
For all skill levels. No software download or HTML skills needed.
View & access support tools on laptops, tablets or smartphones.
A robust solution that can scale with you as your business grows.
Help desk software is an extremely useful tool for customer support. It makes it easy for customers to reach out to you, while your agents find it helpful as they can collaborate, resolve the question, and respond instantly. Here’s a quick guide for you to learn in detail What Is a Help Desk Software?
Help Desk is a very simple customer support system. Here’s how it works - all your customer-facing requests display as emails on a shared inbox. Based on the nature of a request, it gets assigned to relevant teams automatically. Once the request is resolved and responded to, the ticket stands closed. Here’s a quick video guide for you to learn How Does Help Desk Work?
Setting up your help desk support system is easy. You can easily create separate inboxes for different functions such as support, sales, billing, etc. on a single dashboard, now import your customer-facing emails, add agents, assign inboxes to them, and set roles and permissions. Watch this quick video to learn How to Set up a Help Desk Support System.
There are multiple benefits of using a help desk - 1) Keep customer requests, feedback, and queries in one place 2) easily set roles and permissions 3) improve brand image 4) increase customer satisfaction 5) track agent data to determine their proficiency at handling tickets 6) and never miss a customer question again. Here’s a quick read for you to know about the Benefits of Using a Help Desk.
ProProfs Help Desk starts at $0 (forever free plan), which you can upgrade anytime based on your requirements. You can go for a free trial of the premium version to check how it works in its full-fledged avatar. Here's the link to its pricing page that you may visit to know How Much Does Help Desk Cost.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services