Human resources help desk software is a tool designed to streamline and manage HR-related inquiries and tasks within an organization. It allows employees to submit questions or requests regarding benefits, payroll, onboarding, leave, company policies, and more.
The software typically includes features such as ticket prioritization, AI-generated responses, automated notifications & alerts, and insightful reports to ensure efficient and timely resolution of employee issues, enhancing overall HR service delivery.
Eliminate the clutter of employee requests with our centralized HR shared inbox. Whether it is hr@, careers@, or training@, manage all team inboxes in one place. Simplify request handling using labels and priorities, keeping your inbox highly organized. You can design beautiful forms for employee grievances, exit interviews, supervisor feedback, and more.
Break down silos and enhance interdepartmental cooperation with our employee help desk software. Whether it's coordinating with Payroll, Facilities, or IT, your HR reps can discuss issues across the board using internal notes. Assign different roles to your team members to control their access to the help desk platform.
Transform your HR operations with our powerful chatbots designed to handle routine employee inquiries automatically. From FAQs about benefits to payroll processing times, let the chatbot provide instant answers 24/7. Easily set up your HR chatbot with our user-friendly templates or customize it further with your specific guidelines and data.
Enable your workforce to help themselves anytime with our comprehensive internal knowledge base. From onboarding documents to IT troubleshooting guides, employees can access a wide array of information without waiting for HR's response. This not only speeds up employee self-resolution but also significantly reduces repetitive inquiries to HR.
Continuously improve your HR services by measuring employee satisfaction through automated surveys. Create insightful reports that offer visibility into HR performance metrics, such as first response times, resolution times, and more.
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