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AI Live Chat
Enhance customer service by instantly creating tickets during chats, slashing turnaround time. Attach chat transcripts for context and manage tickets directly from the chat window, streamlining support and improving customer experience.
Leverage AI chatbots to eliminate wait times, ensuring customers receive immediate support. Pre-chat forms capture crucial information upfront, streamlining the interaction. Automatically converting chats to tickets enhances efficiency, keeping customer service smooth and responsive.
Ensure your AI chatbot is well-prepared to handle complex customer inquiries by training itusing your website or help center URL. Additionally, you can manually input extra instructions to fine-tune its responses and address specific customer needs. Before launching, thoroughly test your chatbot to ensure it performs seamlessly and accurately.
Automatically invite customers to chat based on the time spent on your website and anticipate questions they may have. Kickstart personalized conversations with the help of custom live chat greetings. Add announcements to notify visitors about upcoming products or events.
Support customers on WhatsApp while keeping all chats organized in one place.
Manage Facebook messages and comments without leaving your help desk.
Respond to Instagram DMs directly from your help desk dashboard.
Handle all your SMS conversations right from the ProProfs dashboard for easier text message management. Skip typing on tiny phone screens—use canned responses to send replies with a single click. Make sure customers get prompt support through SMS, even without internet access.
No credit card required.
