Gain insights into your team's overall effectiveness. This report provides a comprehensive view of key performance metrics, such as ticket volume, team performance, average first response time, and busiest days enabling you to make informed decisions and strategize effectively.
Summary reports answer questions like:
Rating reports help you understand how well your agents are meeting customer expectations. Customers can rate their support experience on a scale of 1-5, shedding light on service excellence or training gaps.
This report allows you to analyze specific data fields (numeric, checkbox, etc.) that you have created within your Help Desk. You can improve report tracking and measure specific metrics tailored to your organization's needs.
User Reports enable you to assess the performance of your support agents individually. Once you have this data at your fingertips, you can identify and reward your top performers.
Child ticket reports allow you to analyze parent and child ticket relationships in your help desk system. You can get insights into ticket dependencies and track the progress and resolution of related tickets.
Receive regular updates and insights directly in your inbox by scheduling reports. Stay informed and proactive with timely data, allowing for continuous monitoring and quick adjustments to your strategies.
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
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