Say goodbye to email chaos! Our multichannel help desk system aggregates all customer-facing inboxes, such as support@, info@, returns@, etc., into a centralized platform, ensuring no inquiry gets lost in the shuffle. Easily organize tickets with labels and priorities and avoid duplicate responses with collision detection. Skip long email threads and encourage team collaboration with internal notes.
Make multichannel support a reality with our native live chat integration. Proactively invite customers to chat based on their behavior and begin meaningful interactions with automated greetings, offering prompt assistance. Create chatbots in minutes with pre-designed templates or train your bot using your own data.
Simplify ticket creation with customizable web forms tailored to your business needs. Choose from a wide range of field types – checkbox, dropdown, date, number, etc., to capture information in your preferred format. Embed help desk forms in a snap across your website, software products, apps, or help center pages.
Support customers on WhatsApp while keeping all chats organized in one place.
Manage Facebook messages and comments without leaving your help desk.
Respond to Instagram DMs directly from your help desk dashboard.
Manage all your SMS communications directly from the ProProfs dashboard to simplify text message management. Avoid tedious typing on your phone by using canned responses for instant, one-click replies. Deliver timely support via SMS, even when customers are offline.
Empower your users to resolve common issues on their own with a self-service knowledge base. From step-by-step guides to FAQs, empower customers to find solutions independently and free up your support team for more complex issues.
With ProProfs Help Desk, you can allow users of your third-party app to create support tickets without ever leaving the interface. This seamless integration keeps the experience smooth, fast, and frustration-free.
Now your team can manage tickets from virtually anywhere—whether it’s through a web browser or the dedicated mobile apps for Android and iOS. Stay connected, respond faster, and never miss an update.
Empower your customers with round-the-clock self-service options through our intuitive customer portal. Provide a centralized hub where customers can submit tickets, track their ongoing requests, and find answers to common questions—all on their own schedule. Reduce repeat contacts to your help desk and make agents focus on more pressing tasks.
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From Email to Chat to Portal: We've Got You Covered!
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