Route every ticket into the hands of the right agent
Say goodbye to manual sorting and hello to efficiency. Seamlessly distribute tickets among agents using the round-robin algorithm. Prioritize urgent issues and bookmark tickets to never lose sight of them.
Set up rules to escalate tickets based on predefined criteria, ensuring urgent issues get the attention they need. Assign tickets to a specific agent or manager according to your team’s hierarchy. Configure automatic reminders to keep your team updated on the status of escalated tickets.
ProProfs AI quickly interprets a customer inquiry and offers multiple response suggestions that you can use right away. Resolve customer queries instantly and reduce your team’s turnaround time.
Create and save email templates as canned responses for common customer queries. Reduce response time, share consistent replies, and avoid agent fatigue.
Get your chatbot up and running in minutes using our customizable chatbot templates. Instantly engage users, answer queries 24/7, and transfer chat to a human agent if needed.
Keep customers and agents informed with real-time updates on ticket progress, whether a new ticket is created or assigned to an agent. Schedule your help desk reports to automatically receive them in your inbox every week or month.
Automatically send customer satisfaction (CSAT) surveys following the resolution of support tickets to gather valuable feedback and insights. Collect agent and support quality rating with CSAT surveys.
Transform your help desk into a knowledge hub—where answers are just a click away. Create an internal knowledge base exclusively for agents or an external knowledge base for customers.
No credit card required.
