Customizable Help Desk Software

Forms, fields & labels—customize your help desk your way

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Customize ticket forms to suit your use case
Create & customize canned responses
Tailor support with custom fields
De-clutter your inbox with custom labels
Set up custom email notifications

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Real-Life Success Stories

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Elevate Your Brand With Seamless Customization

A help desk experience that reflects your brand

Deliver a personalized customer experience by aligning your help desk with your brand identity. Customize your help desk platform by adding your company logo, a favicon, and a custom linkback URL, reinforcing your brand identity at every touchpoint.

Streamline Requests With Custom Ticket Forms

Build forms that capture every detail

Design custom ticket forms to ensure customers provide the most relevant details and agents have context right from the start. Choose from multiple field types like—checkbox, dropdown, date, etc., and easily embed them on your website or help center pages.

Respond Faster With Canned Responses

Pre-built replies for quick, consistent support

Improve response times and maintain consistency by using customizable canned responses for frequently asked questions. Whether billing error or technical issue, create canned responses for different situations and add them instantly with the # sign.

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Tailor Support With Custom Fields

Gather the information that matters most

Easily add custom fields to include more details about a ticket and speed up the ticket resolution process. Our custom help desk software offers multiple field types—text, numeric, decimal, etc., so your agents have all the data needed for personalized support.

Need a Help Desk That Adapts Perfectly to Your Workflow?

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Organize Issues With Custom Ticket Statuses

From open to closed—track every stage of support

Customize your ticketing workflow with statuses that reflect every stage of the support process (like open, pending, overdue, closed, etc.). Go beyond default settings by adding statuses like “waiting on customer response” to manage tickets with greater visibility and control.

Organize Issues With Custom Ticket Statuses

De-clutter Your Inbox With Labels

With the right labels, nothing slips through!

Labels allow you to organize tickets based on specific attributes like urgency, type, or department. For example, you can flag issues as “Billing Query,” or “Technical Support” to streamline workflows and ensure that no ticket slips through the cracks.

Control Access With Custom Roles

Flexible roles for a more secure help desk

With our custom ticketing system, you can control what actions each team member can take in the help desk using selective roles and permissions. For example, while the staff can view or reply to tickets, the admin can take bulk actions on tickets and access reports.

Automate Email Responses to Customers

Deliver instant notifications to customers on updates

Enhance communication by customizing email notifications sent to customers and agents throughout the support process. Whether it’s a ticket update or resolution confirmation, you can customize these notifications to include your brand's tone and keep everyone informed in real-time.

Get Insights With Custom Reports

Skip endless data, access reports that matter

Build custom reports that provide the insights you need to make data-driven decisions. Whether you're monitoring agent performance, response times, or satisfaction ratings, you can easily filter your reports by inbox, users, or timeframe.

ProProfs is a Recognized Leader in Customer Support

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Press & Ratings

ProProfs Help Desk Software Capterra Review

ProProfs Help Desk Software SoftwareSuggest Review

ProProfs Help Desk Software FinancesOnline Review

ProProfs Help Desk Software G2Crowd Review

ProProfs Help Desk Software SaaSGenius Review

ProProfs Help Desk Software CrozDesk Review

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